Latest Customer Service(Page 233)

The Road to Customer Experience Is Not Thru Net Promoter Score

Google To Drop Checkout; Begins Transition to Wallet

LogMeIn Debuts AppGuru for Organizing the Apps People Bring to Work

Forrester to CMOs: Engage, Excite and Educate Employees

Linkable Networks: Improving the Customer's Path to Purchase

The Customer Journey - It's Actually More of a Customer Pilgrimage

Sitecore 7 Puts Search as the Information Access Layer, Scaling Limits Gone

Nimble Launches v3.0: Pulls Out Important Signals, Enhanced Search

Samsung Galaxy Line-up Adds Mega, Mini and S4 Active to the Roster

Flickr Gets the Yahoo Upgrade Treatment With Hi-Res Pics and 1TB Storage

Pinterest Unveils Information Pins; Pin It for Mobile

Google Analytics Debuts Real Time Widgets, Customer Journey Tool

Alteryx Receives US$ 12 Million to Expand Reach of Data Analytics Platform

Customer Journeys: What Can Go Awry on the Path to Making Customers Happy

Forrester: Want Marketing Innovation? Change Your Corporate Culture

Social Media, Big Data and the Customer Experience

Confirmed: Yahoo to Acquire Tumblr for $1.1 Billion

This Week: 4 Challenges for Mobile Customer Experience + Why Big Data Projects Fail

Weekend Reads: The Cashless Society, Why Big Data Projects Fail

iAPPS Web Content Manager Making Gains for Bridgeline Digital

Digital Marketing Briefs: Big Data with Lattice Engines, Live Video Marketing with Brightcove

Marketo Goes Public, IPO Raises Nearly US $80 Million

Tumblr The Target of a Social Media Bidding War?

Social Media Briefs: SocialBro Analyzes Twitter Content, Yahoo Deems Tweets Newsworthy

Econsultancy Report: How to Optimize for Mobile Customer Experience

Facebook Case Study: Marketing with Coca-Cola

Like Count Not Budging? 4 Ways to Snap Out of It