Latest Customer Service(Page 236)

Crafter Rivet is Now Crafter CMS as Rivet Logic Spins Off Crafter Software

Navigating a New Era of Client Retention

dotCMS 2.3 Released with Responsive Themes, Link Checker + Time Machine Feature

Chute Looks to Help Brands Harness the Visual Revolution with Real Time User Generated Images in Ads

Understanding and Implementing the Customer Journey [Infographic]

Customer Service Provider KANA Integrates Email Solution with Analytics Platform

Lumia 928 Officially Revealed On Nokia Teaser Site

Will YouTube Launch a Paid Subscription Model?

Adobe Creative Suite Going Saas, No More Perpetual Licensing

CXM Isn't A Job For One

Gartner's Magic Quadrant for Lead Management: Marketo, Oracle(Eloqua) Dominate

YFind Launches 'Offline' Analytics Tool for In-Store Shopping

Instant Analytics Debuts from Alteryx

Journey Mapping Helps Organize Around Your Customers

Are You Using the Right e-Commerce Platform?

Forrester Report: Good Customer Experience Trumps Price for Loyalty

This Week: The Next Generation Enterprise + Are You Mapping Customer Journeys?

Weekend Reads: Mapping the Customer Journey, Bigger vs Better Data

WEM Roll-up: Microsoft WebMatrix Azure Integration, OmniUpdate Version 9.19

Social Media Briefs: Instagram Introduces Photos of You, Brands Struggle with Pinterest

Apple Approaching 50 Billion App Store Downloads, $10K for the Lucky One

Adobe Updates Mobile Features, Analytics, Adds iPad Preview to Digital Publishing Suite

Alfresco, MZinga, Accellion and SpringCM Win Hot Vendors Nominations from Aragon Researchers

Where's the ROI in Community?

Facebook Releases Promoted Likes Feature Globally

Three Steps to Defining and Mapping the Customer Journey

Microsoft's Surface Struggles in Q1, Apple Outperforms Estimates