Latest Customer Service(Page 68)

Curb Employee Stress to Spur On the Great Retention

OSF Digital Acquires Marketing Automation, CRM Company Netnomics

Optimove Acquires Kumulos, Blink CX Joins Alida Partner Network, More News

5 Best Practices for Using AI in Your CX Strategy

Google Says It 'Reimagines' Contact Center Customer Experience With New Solution

Pegasystems Announces Low-Code Capabilities in Launch of Pega Infinity Update

When It Comes to Customer Experience, the Days of Targeted Advertising Are Numbered

Treasure Data, Sinch Partner for Personalized, Omnichannel Customer Interactions

Is Your Number of Managers Disproportioned to Your Number of Doers?

Is Your Digital Transformation Headed for Trouble?

ICYMI: Will TikTok Prevail Over Facebook? No More Lead Generation?

Why — and How — CIOs Support Customer Experience Programs

Informatica Launches Data Management Cloud for Retail, Tealium Updates CDP, More

The Top 4 Urban Legends of Customer Experience

Uniform Acquires Headless Creator

Outlook for the CX Profession

Is Conscious Culture the Way to More Positive Employee Experience?

Protiviti Launches Protiviti Digital, capital D Acquires Phrasee, More CX News

Is Your Boss a Corporate Psychopath?

HubSpot Relaunches Service Hub to Deliver Connected Customer Experiences

Dixa Leverages $43M Double Acquisition of Miuros and Solvemate

Why Omnichannel CX Succeeds When Channels Work Together

Analyzing the Hybrid Work Strategies of Twitter and Google as They Return to the Office

Drift Launches Conversation Cloud at FLASH Miami

Automating Customer Data Imports Can Benefit Businesses

CX Provider Emplifi Valued at $1B After Growth Equity Investment from Sixth Street

Leaders Are Human Too!