Cleverway provides Drupal Content Management Framework services for European institutions, European IT companies, media organizations, and small/medium businesses.
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What Is Design Thinking for CX?
The uses of design thinking are diverse and include the development of products, services, UIs, websites, apps and the enhancement of EX and CX. Continue reading...
Contact Center Technology and Strategies to Keep Customers Cool
Contact centers must quickly sift through data to develop crucial insights so customer frustration levels can be anticipated, identified and handled. Continue reading...
AI Policy Group Wants FTC to Investigate OpenAI, Shut Down GPT-4 Innovation
Is OpenAI GPT-4 innovation at risk for a shutdown? Yes, if one AI policy group has its way. Continue reading...
Levi's Misses Mark With AI Models, Elon Musk Calls for Pause on 'Giant' AI, More News
Swift backlash over replacing human models with AI for diversity, influencers call for AI pause, AI appearance affects credibility, more AI news. Continue reading...
Call Centers: What You Can Do to Meet Customer Expectations
When it comes to customer service, one of the most powerful tools to help support both businesses and patrons is the call center. Continue reading...