Divio is a digital products company focused on Python and Django development with offices in Zurich, New York, Cardiff and Kiev. Founded in 2001, the company delivers services and tools for django CMS for agencies, developers and organizations to build high-value and sustainable online presences and experiences. Together with its partners, it is able to handle web projects at the largest scale all around the world.
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Salesforce acquires email marketing solution provider Rebel, Facebook hires new VP Global Affairs, Concentric releases analytics solution and more CX news.
Technology is definitely a big part of customer experience, but it's only one third of the equation.
While robocalls are on the rise, their effectiveness wanes. Consumers who are unlikely to pick up a call are more receptive to contact via social channels.
Much of the talk over the past year in the enterprise collaboration space has been about Teams, but Slack and G Suite integrations are offering an alternative.
By only offering executives a list of possible negative outcomes, risk managers fail to consider the potential positive outcomes a decision might have.