Fonto

Fonto products make it easy for anyone to create, review and edit structured content. With Fonto your content becomes a valuable asset.

Company Info

Oct 17

Some Consumers Find Zero Benefit With AI in Customer Service

New Qualtrics research shows AI in customer service is falling short, with one in five consumers unimpressed. Continue reading...
Oct 17

Untrained Customer Service Agent? Nope. Untrained AI? Nope.

AI fails not from bad tech but from neglect. Without training, feedback and oversight, it performs no better than an untrained employee. Continue reading...
Oct 17

Africa: Service Delivery’s Hidden Gem

Africa’s potential is improving and often overlooked. Learn why organizations should consider the region when evaluating new delivery locations. Continue reading...
Oct 17

Social Proof and the Confidence Gap: What CX Leaders Can Learn From B2B Buyers

The influence of external proof is important — but lasting impact comes from building it inside your organization. Continue reading...
Oct 17

Your Boss Needs a New CX ROI Language: The Customer Asset Model

If customers fuel our growth, it’s time to treat them as assets and measure CX with a unifying model that measures value and outcomes aligned with your C-suite. Continue reading...