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Catching up on customer experience software news.
Most of the conversation around chatbots revolves around their use in customer service, but their true strengths emerge in the workplace
Content management is undergoing a radical shift, and it's a shift that many of us may not be seeing clearly
The DPO has to wear a few hats, so choosing who best to fill this role can be daunting and impactful decision. Here's what you need to know.
Companies need to adopt formal idea management practices because ideas are among the most important resources in business today.