Mix Online

Mix Online is a part of Microsoft web development group engaged in Oxite CMS delivering. Its content is aimed an all inclusive audience.

Company Info

May 21

Is CX Really the Revenue Driver We've Touted for a Decade?

In an exclusive with CMSWire, Kustomer CEO Brad Birnbaum says yes — but not the usual way. A Q&A on deflection, bolt-on AI and CX metrics that now matter. Continue reading...
May 21

Kustomer Architect Aims to Replace CX Deflection Metrics With Business Outcomes

In an exclusive CMSWire interview, Kustomer CEO Brad Birnbaum argues AI in CX has been measured by the wrong standard — and launches Architect to prove it. Continue reading...
May 20

Empathy at Scale: How Human-Centered AI Turns CX Into a Growth Engine

Speed became table stakes. The brands pulling ahead are the ones teaching AI to recognize what customers actually feel. Continue reading...
May 20

Your Content Is Structured for Humans. That's an AI Problem.

The bottleneck in most enterprise AI deployments isn't the model or the infrastructure. It's the content. Continue reading...
May 20

Why Your Go-Direct Commerce Strategy Has a CX Debt Problem

When the distributor leaves, pricing gaps, fulfillment failures and approval breakdowns don't disappear. They show up in your contact center. Continue reading...