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• Sep 24

  How to Keep Customer Advisory Board Momentum Going in the Months Ahead

  With the pandemic dragging on, most companies have chosen not to plan any in-person meetings for the foreseeable future. Despite this, customer advisory board (CAB) managers should not let the momentum they have created through their programs lag or — worse — go dark. Continue reading...

• Sep 24

  Understanding the Foundational Concepts of Organizational Design

  Human resources leaders say organizational design is high on their priority list. That's according to Gartner researchers, who reported that finding  in late 2019. Has the playbook changed in 2020, given the pressures of a pandemic and subsequent radical changes for the workplace? Not...Read more

• Sep 24

  Solving Employee Experience Problems With Customer Experience Skills

  Disengaged employees cost US organizations an estimated $450 to $550 billion a year, according to Gallup’s State of the American Workplace Survey. Many organizations try to improve employee engagement by throwing money at the problem — offering free food, free beer and other perks to improve emp...Read more

• Sep 24

  Business Processes or Analytics: What Comes First?

  As more and more businesses become fully digitized, the instantiation of their business processes and business capabilities becomes software based. Any software implementation involves decisions being made which can result in a business getting stuck in time or creating a basis for business diff...Read more

• Sep 24

  How to Develop Dynamic Customer Experience Practices

  Customer experience is always a shifting target, which evolves as consumer needs and expectations evolve. Clearly, customer expectations today are different than they were a year ago, and those needs and expectations will continue to change over time. Continue reading...