Oliver Georgi

Oliver Georgi is an independent developer engaged in PhpWCMS creation, designed for any kind of user.

Company Info

Dec 15

Agentic AI Is Forcing a Rethink of Customer Experience Leadership

As AI agents take autonomous action across the customer journey, CCOs must shift from managing tasks to governing outcomes, trust and strategy. Continue reading...
Dec 15

PolyAI Raises $86M Series D for Enterprise Voice AI

London-based conversational AI provider tops $200M in total funding to scale agentic customer service platform globally. Continue reading...
Dec 15

Wasn't NPS Supposed to Be All But Gone This Year?

Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around. Continue reading...
Dec 12

AI’s Biggest Problem in Digital Experience: It’s Mostly Cosmetic

Surface-level automation gets billed as intelligence. Here’s how to separate genuine innovation from the marketing sparkle. Continue reading...
Dec 12

Customer Data Whispers, AI Answers: A New Playbook for 2026

The shift from reporting to reasoning is here. Data is talking back, and companies that listen early are pulling ahead. Continue reading...