At rater8, company's passion is using technology to promote outstanding customer service.
rater8's vision is to allow business owners to accurately measure the performance of their customer-facing employees so that they are better equipped to make their customers happy.
- HQ Location
- United States
- Year Founded
Technical documentation plays a larger role in the customer journey — pre and post purchase — than most businesses currently account for.
Customer-facing platforms use analytics all the time to improve customer experiences. Why not do the same with your internal systems?
Customer service is consistently the least valued area of a business. Why? Because businesses still do not value their customers.
Millennials are looking for convenience, and rigid product and service verticals are failing to provide them with that.
If a chatbot is able to provide truly useful information, people are increasingly willing to interact with them.