Seneca

Seneca is a Dutch company providing web solutions for interactive communication. Its services are used by a wide range of international businesses.

Company Info

Jul 10

Your AI Chatbot Just Made My Cheeseburger Order Worse

CX workflows should save your customers time and effort, not leave them frustrated. Continue reading...
Jul 10

The Service Metrics Trap: Why Chasing Utilization Is Costing You the Customer

Caterpillar, Hilti and Kaeser escaped the utilization trap. Most industrial and professional services firms are still stuck in it. Continue reading...
Jul 10

Gradium Hits $100M Seed, Adds NVIDIA as Investor

The Paris-based voice AI startup extended its seed round seven months after launch and will open a San Francisco Bay Area office. Continue reading...
Jul 9

3 Moves to Rebuild Customer Trust After the Automation Backlash

Total automation burned customer trust. Three moves — human escalation, proof of performance, and EX repair — can win it back. Continue reading...
Jul 9

The Page Is Dead: Why Your Content Library Isn't Ready for Conversational AI

Your content library was built for human readers. Conversational AI needs something else entirely — and most enterprises haven't started rebuilding it. Continue reading...