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Southwest's Brad Grissom on the relationship between employee and customer experience, AI's potential and more in the Digital Workplace Leader interview.
Having a voice of the customer (VOC) program is one thing, but having a program that actually impacts your customer experience is something else.
Members of distributed teams must identify their roles and priorities in order to choose the real-time collaboration platform that best meets their needs.
Net Promoter Score may be easy for companies to gather and assess, but it does a poor job of predicting customer retention.
Content marketing is a great way to bring more customers into the top of your funnel. Here experts offer tips on creating long-laSting content that resonates.