Yerbabuena Software Inc.
Athento helps businesses automate processes related to the capture, management, storage and delivery of documents. Athento can get the traditional functionality offered by a document management system, as well as the functionality of a capture system. They also cover needs of delivery, storage and BPM.
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Salesforce acquires email marketing solution provider Rebel, Facebook hires new VP Global Affairs, Concentric releases analytics solution and more CX news.
Technology is definitely a big part of customer experience, but it's only one third of the equation.
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Much of the talk over the past year in the enterprise collaboration space has been about Teams, but Slack and G Suite integrations are offering an alternative.
By only offering executives a list of possible negative outcomes, risk managers fail to consider the potential positive outcomes a decision might have.