News
eBook
5 Ways to Deliver Support That Stays in Context
The Gist
- Record new bookings. Coveo achieved its highest new business bookings to date.
- AI and Commerce growth. Generative AI and Commerce offerings drove significant new customer wins.
- Enterprise customer impact. Large enterprises benefit from enhanced AI tools and partnerships supporting digital transformation.
Coveo's generative AI and commerce momentum translated into record new business bookings in Q3 fiscal 2026.
The company reported on Jan. 29 SaaS subscription revenue of $36.6 million, a 13% year-over-year increase, while total revenue grew 12% to $38.0 million for the quarter ended Dec. 31, 2025.
Generative AI solutions drove more than 25% of new bookings. Commerce bookings accounted for nearly half of all new business, influenced by the company's ongoing SAP partnership. Coveo reported a net loss of $7.2 million compared to net income of $4.0 million in the prior period.
New enterprise customers included Boston Scientific, Deloitte Digital, Tyler Technologies and Insight Enterprises. The company also secured its largest new customer win to date with a Fortune 500 industrial sector firm.
Table of Contents
- Coveo Doubles Down on AI Agents
- Enterprise AI Adoption Soars
- Coveo New Product Capabilities
- Coveo Background
Coveo Doubles Down on AI Agents
Coveo has expanded its enterprise AI search platform with significant product launches. In December 2025, the company launched RAG-as-a-Service for AWS AI Agents, positioning its relevance-augmented retrieval approach to pinpoint contextually relevant insights from enterprise data.
The company achieved notable momentum through analyst recognition and strategic partnerships. Gartner named Coveo a Leader in its Magic Quadrant for Search and Product Discovery in June 2025. Coveo earned the AWS Generative AI Competency in October and launched custom actions for AI agents for Salesforce Agentforce. CFO Brandon Nussey disclosed his departure in December, with Karine Hamel stepping in as interim CFO.
Enterprise AI Adoption Soars
Generative AI hit mainstream enterprise adoption in 2025, with most organizations now deploying it for content, personalization and commerce.
A McKinsey survey found 65% of organizations now regularly implement generative AI in at least one business area, up from one-third the previous year. For marketing teams specifically, 80% used generative AI for content generation in the past year.
Organizations reported measurable benefits including:
- Faster content creation (66%)
- Higher productivity (66%)
- Enhanced personalization (48%)
- Positive customer feedback (45%)
The focus has shifted from feature announcements to measurable business outcomes. A recent McKinsey report found 63% of companies embedding AI into marketing and sales processes saw at least 5% revenue uplift.
Coveo New Product Capabilities
During Q3 of 2025, Coveo introduced two AI offerings aimed at expanding enterprise access to its relevance platform. These capabilities support organizations seeking to improve customer experience through AI-powered search and discovery.
| Capability | Description |
|---|---|
| RAG-as-a-Service for AWS | Grounds AWS agentic AI services in enterprise knowledge via Coveo hosted MCP Server |
| Coveo App for ChatGPT | Enables natural language queries of enterprise data with permission-aware responses |
The company also announced a non-binding memorandum of understanding with the Government of Canada on Dec. 17, to explore AI-powered modernization of federal public services.
Webinar
Feb
25
Content Strategy Leaders Live: Scaling for Speed, Complexity and AI in High Tech
A candid roundtable on how high-tech leaders are rethinking content at scale.
Register
Webinar
Feb
26
Why Customer Insights Never Turn Into Action
The gap between insight and action is solvable...once you understand how scattered knowledge can wreak havoc on execution.
Register
Webinar
Feb
26
Do More with Less: Modernizing the Cloud Contact Center for 2026
Learn how to leverage cloud platforms without adding a single hire to personalize every customer interaction.
Register
Webinar
On demand
Cut the Noise: Deploying AI That Actually Moves the Needle
Learn how to turn AI experimentation into concrete revenue operations.
Watch Now
Webinar
On demand
Ditch the Desk Phones: How Modern Teams Drive AI-First Communications
Find out how one team finally pulled the plug on a legacy phone system. And built something smarter.
Watch Now
Webinar
On demand
Empowering Non-Profits: Smarter Crisis Communication and Community Engagement
The cost of miscommunication is measured in more than words. Learn to deliver outreach that's fast, clear and trusted.
Watch Now
Coveo Background
Coveo provides AI-powered digital relevance solutions for enterprise leaders overseeing ecommerce, customer service and digital workplace initiatives. The platform integrates with digital experience platforms to deliver intelligent search, recommendations, personalization and generative answering. Founded in 2005, the company serves global enterprises across multiple industries.
Have a tip to share with our editorial team? Drop us a line: