Many of us are guilty of allowing our smart devices to take away from our daily experiences, tasks and focus. I’ve even heard people go so far as not read the top articles on CMSWire last week because they were too busy “checking emails” or “texting a coworker” or “doing the random Giphy generator on Slack,” but in reality they were all-consumed by the Gram (that’s millennial-speak for Instagram).

To that, I say: “Stop! Be present. Your presence is a present!”  If you have fallen victim to the scenario above, no judgement, I wrote this article recapping the last week of articles on our site for you. If distractions don't work on you, but you somehow missed the top articles from last week anyway, I wrote this for you, too. Basically, everyone is invited to read — I’m an inclusive writer.

Last week on CMSWire, we discussed the difference between your CMS and digital experience platforms, two approaches to building a chatbot, the top EPM platforms and so much more. Get your weekly download of ICYMI (In Case You Missed It), below.

Learning Opportunities

Webinar
Discover the challenges that contact centers, AX, and CX face and how CAI-assisted applications can help solve them
Jun
13
The Future of Contact Centers with AI at the Helm
Learn how to balance human intuition and interaction with the potential uses of AI to create delightful and lasting CX
Webinar
How brands can deliver video experiences in many different ways using Cloudinary
Jun
13
Learn How to Deliver Dynamic Video Experiences at Scale
Learn how to convert existing assets into video experiences in near real-time.
Webinar
What data should be collected to achieve meaningful engagement
Jun
20
3 Steps to Unlock Your Customer Data and Drive Revenue
Discover how Twilio Segment’s #1 Customer Data Platform helps implement data-driven strategies.
Webinar
it’s ultimately the digital experiences you create that will drive the clicks and conversions that you want
Jun
21
Retail Reinvented: A Masterclass in Creating Digital Experiences That Click
Hear how online retailers architect their digital experience infrastructure for peak traffic and demand
Webinar
Discover the vital role of continuous feedback in personalization success
Jun
21
The Feedback Loop: Accelerating Personalization for Exemplary Customer Experiences
Are you ready to harness the power of feedback in your personalization strategy?
Webinar
Creating a one-on-one conversation with your customers
Jun
22
How to Succeed in Today's Engagement Economy
Doing true personalization at scale with marketing automation
Webinar
Discover the challenges that contact centers, AX, and CX face and how CAI-assisted applications can help solve them
Jun
13
The Future of Contact Centers with AI at the Helm
Learn how to balance human intuition and interaction with the potential uses of AI to create delightful and lasting CX
Webinar
How brands can deliver video experiences in many different ways using Cloudinary
Jun
13
Learn How to Deliver Dynamic Video Experiences at Scale
Learn how to convert existing assets into video experiences in near real-time.
Webinar
Discover the challenges that contact centers, AX, and CX face and how CAI-assisted applications can help solve them
Jun
13
The Future of Contact Centers with AI at the Helm
Learn how to balance human intuition and interaction with the potential uses of AI to create delightful and lasting CX
Webinar
How brands can deliver video experiences in many different ways using Cloudinary
Jun
13
Learn How to Deliver Dynamic Video Experiences at Scale
Learn how to convert existing assets into video experiences in near real-time.
Webinar
What data should be collected to achieve meaningful engagement
Jun
20
3 Steps to Unlock Your Customer Data and Drive Revenue
Discover how Twilio Segment’s #1 Customer Data Platform helps implement data-driven strategies.
Webinar
Discover the challenges that contact centers, AX, and CX face and how CAI-assisted applications can help solve them
Jun
13
The Future of Contact Centers with AI at the Helm
Learn how to balance human intuition and interaction with the potential uses of AI to create delightful and lasting CX

Quick, Give Me the Headlines:

  • CMS and digital experience platforms are not the same. Here’s why.
  • “Customer experience is getting so much better!” said no one today. Here’s how to shift your CX to be customer-centric.
  • There are two common methods (and a hybrid option) to building a chatbot. FYI: they’re called Machine Learning and Linguistic Rules.
  • Raise your hand if you’ve been personally victimized by a cluttered digital workspace (*both of my hands are raised). Here are a few surefire ways to declutter your digital workspace.
  • Have you ever wondered how the top enterprise project management (EPM) software stack up against each other? Wonder no more, here are the top 16 EPMs.
  • It may be time for you to say “Bye, Felicia” to your Documentum (or any Legacy ECM for that matter). This article provides your exit strategy. (Hint: it’s not quite as easy as stepping out the back, Jack).
  • Where’s the wide-eyed emoji when you need it? Forrester Research released its annual survey on the low-code ecosystem with a section dedicated entirely to low-code for the business professional user. Get an inside look at the low-code development landscape.
  • It’s a little late in the article for my roll call for marketers, but … hey Marketers! The path to CMO (I know that’s your end-goal) is both lucrative and varied. Get to it.
  • While I have my fellow marketers’ attention, what do you think about Amazon’s new AR, VR app builder? Here’s what it could mean for your team.
  • How is it already December? 2018 is right around the corner. Here are the Reader Advisory Board’s predictions for next year’s digital experience trends.

Notable Events

Featured Resources

Thoughts on these articles? I can’t wait to hear from you. Write a quick comment below or we could always start a convo on Twitter (the new 280 character limit will be helpful).

via GIPHY