pug in a blanket
PHOTO: Matthew Henry

It was, as the president of Global Workplace Analytics put it, “the perfect storm for emotional overload”: millions of people working remotely for the first time, stuck at home with school-age kids, in the midst of a global pandemic. Companies have been great about providing their employees the tools they need to get the job done from home, but are they doing enough to check in on worker well-being? Meanwhile, we explore how to figure out where customer experiences go south — and how to correct that — and ways to bridge the generational gap through technology.

Quick, Give Me the Headlines:

  • When Customers Control Their Data Rich Hein | August 26
    In a world where the customer has a say in who accesses their information, businesses will need to rethink how they obtain and share it.

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