File sync and share is so hot that if you can't beat 'em, then you gotta join them, right?

At least that seems to be the thinking of the folks at WhatsApp, who announced this week that users will be able to share documents as part of an update to the company's iOS and Android offering.

It’s easy, too: Android users just have to tap on a paper-clip icon for attachments, and iOS users simply press an upload button and then send.

Needless to say, as this is the first time WhatsApp has introduced such a feature, there are limitations. You can only PDF documents, which limits collaboration, for now anyway.

However, it does allow users pull files from third-party cloud storage apps that are already enabled on the phone, including iCloud, Dropbox and Quip.

While this will be useful for those who use WhatsApp for business, it’s still a long way off from the capabilities provided by the likes of Box or Dropbox.

That said, it has at least one feature that should be interesting for users. Since 2014, WhatsApp has been rolling-out end-to-end encryption across its network so any documents that are uploaded will be encrypted too, a WhatsApp spokesman confirmed

WhatsApp has also added new functionality to control the links you share in chat. It also lets you share photos and other media files from both your phone gallery and  third party apps.

Healthy Salesforce

Last fall Salesforce unveiled the Salesforce Health Cloud, a patient relationship management solution to simplifies patient-medical staff engagement. This week, it has made that offering generally available.

Not typically something that should concern document management users or vendors except that this focuses on the management of patient records, among other things.

Health Cloud puts all patient information in one place, as well as offers a Timeline view, demographic and family information, and a functional diagram of the extended care team. Health Cloud also integrates with EHRs (Electronic Health Records) to make real-time patient data easily visible and actionable from any device.

In a statement, Joshua Newman, Chief Medical Officer and GM of Salesforce Healthcare and Life Sciences, explained, "In this digital era, healthcare providers need to go beyond records to create strong and meaningful patient. The Salesforce Health Cloud delivers a powerful platform that connects patients and providers in entirely new ways, improving outcomes and personalizing care."

This is interesting on several levels, not least of which is the increasingly important role records management is playing for organizations. Because of compliance and data protection issues, records management applications are becoming increasingly mainstream.

Salesforce has tapped into that, and its own particular strengths — notably customer relationship and experience management — to develop new business opportunities.

Why Not Content Analytics?

AIIM (Association for Information and Image Management)  recently released a Content Analytics Trendscape that shows many organizations are struggling with content across many locations and applications.

Learning Opportunities

Compiled by AIIM’s Executive Leadership Council (ELC), it draws on responses from 50 senior end-user and industry executives in the US and Europe. The ELC was formed in 2012 as a think tank to define, discuss and offer directives on today’s emerging issues in information management.

The trendscape reveals the obstacles to content analytics adoption that need to be overcome and shares some of the lessons learned from early adopters. They include:

  • Definitions of what content analytics is being poorly understood and inconsistent
  • There is still too much focus on technology and not enough on business value
  • The pace of technology change is accelerating and running ahead of the ability of organizations to consume it
  • There is an on-going lack of specific use cases to demonstrate value
  • There is a splintering of data and data responsibility in the enterprise

Protecting Office 365

We've been covering the news from this week's RSA Conference in San Francisco. And here is one more that is worth a mention from Fidelis Cybersecurity, which unveiled Fidelis Email Security for Office 365.

It is supposed to provide greater visibility and control of email traffic on any device, across any wired or wireless network, while connected to cloud applications.

Organizations can analyze Office 365 email traffic to identify inbound and outbound threats such as malware, malicious attachments and command-and-control activity. It promises to quarantine and prevent delivery of suspicious mail while detecting and stopping unauthorized transfer of personally identifiable information (PII) and intellectual propriety via email.

Goodbye, Paper

Xerox released findings from its survey of 600 IT decision-makers in large North American and Western European organizations and found that execs have big concerns over paper at their organizations.

The report, “Digitization at Work,” found cost (42 percent) and security (42 percent) cited as primary issues. Survey respondents predicted an average of only nine percent of key business operation processes will run on paper in the next two years. But more than half (55 percent) of the respondents admit their organizations’ processes are still largely or entirely paper-based, and about one third (29 percent) are still communicating with end customers via paper, rather than email or social channels.

This is despite the fact that 41 percent agree moving to digital workflows will cut organizational costs, and 87 percent apear to have the skill sets available to make this happen.

“Organizations foresee a lean and agile digital future, but current business processes are still weighed down by paper,” Andy Jones, vice president of workflow automation for large enterprise operations for Xerox, said in a statement. “The disconnect between an organization’s vision and the steps required to achieve successful digital transformation has stalled the promise of digitization.”