Articles
Tag: salesforce
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Collaboration Platforms Find Their First Use Case in Remote Sales Teams
We still have a long way to go to realize the potential of remote collaboration.
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3 Customer Experience Lessons Brands Can Learn From Amazon
When it comes to hyper-personalization and CX, Amazon is one of the first brands that people think of. What lessons can be gleaned from the tech giant?
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Uniform Launches Composable DXP, NICE Introduces CX Interactions & More CX News
Uniform launches a composable DXP, NICE introduces CX interactions, and more CX and digital marketing software news.
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Slack Continues Development as a Salesforce Hub, Here Comes Microsoft Office 2021 & More News
Slack turns up at Dreamforce with product announcements, Microsoft pushes out an Office version & more digital workplace news from PandaDocs and StreamElements.
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Salesforce Integrates AI Into Its Marketing Cloud Software
Salesforces' new AI-powered integration is now available for use in the company's "Marketing Cloud" software.
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What You Need To Know About Salesforce Certifications
A look at the Salesforce Certifications that will help make you more marketable and better paid, as well as information on training and costs.
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Acquia Acquires Widen, Salesforce Updates Service Cloud and More CX News
Acquia acquired Widen, a digital asset management (DAM) provider, to lead this week's customer experience and digital marketing software news.
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Sitecore Acquires Reflektion, 6Sense Acquires Fortella & More Customer Experience News
Sitecore continued its 2021 acquisition spree with Reflektion, 6Sense made a big ABM acquisition, and more CX news.
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Salesforce Wants Marketing, Sales and Services Leaders Living in a Slack-First World
Salesforce has made the first product announcements that incorporate capabilities from its $27 billion Slack acquisition.
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Verint Acquires Conversocial, Salesforce Wants to Be Netflix for B2B & More CX News
Verint acquires Conversocial, NICE acquires GoMoxie, and more from the world of customer experience and digital marketing news.
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Microsoft Brings Moca to Outlook, Zoom Works on Video Fatigue & More News
Microsoft pushes Project Moca into general release, Zoom tries to deal with fatigue and news from Sinequa, Google, Verizon, Salesforce and Range.
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Merkle Acquires LiveArea, Hero Digital Launches Commerce Solution, More News
This week in CX and marketing news Merkle acquires LiveArea, Hero Digital Launches Commerce Solution, Namogoo Acquires Remarkety and more.
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Salesforce Ups Its Employee Experience Game With Expanded Work.com
The product announcements put the company into competition with Workday and Oracle as organizations streamline HR services and move to hybrid work.
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Salesforce Expands Work.com, Workplace from Facebook Debuts Features & More News
Salesforce takes on HR tech, digital learning pioneer Skillsoft returns to the market and report shows tech workers want flex work. More digital workplace news.
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