Articles
Tag: salesforce
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Do Your Customers Trust You on AI, Data Collection and Customer Experience?
A Salesforce study finds customers value trust as a barometer for brands, especially in turbulent times.
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PwC Bets $2.4B on Employee Experience, LumApps Makes Good on HeyAxel Buy, More News
This week, PwC bets big on employee experience, LumApps introduces a personalized employee journey solution, and more news from Lynk, Logseq and Slack.
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Teams vs. Slack Debate: Which Is Best for Collaboration?
Salesforce's Slack and Microsoft's Teams both offer important collaboration capabilities for the digital workplace, but they're not the only game in town.
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OSF Digital Raises $100M, Plans Expansion in Digital Commerce
OSF Digital raises a growth equity investment of $100 million spearheaded by Sunstone Partners.
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Salesforce Updates Service, Marketing Clouds With Conversational AI, CDP Enhancements
Salesforce Services and Marketing Cloud now use AI-powered conversational intelligence and Customer Data Platform, among other enhancements.
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Do We Have a Global Digital Workplace Skills Crisis?
Salesforce’s Global Digital Skills Index takes an in-depth look at the findings based on what 23,000+ workers across 19 countries say about digital skills.
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Salesforce's Multi-Factor Authentication Compliance Date Arrives
Salesforce's compliance date for multi-factor authentication came this month. Why did the CRM giant make the move?
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Microsoft Teams Userbase Grows, Collaboration Tops Enterprise Wish List & More News
Microsoft Teams continues to grow, IBM's hybrid cloud strategy pays off, Swoop offers analytics for Microsoft 365 and more news.
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Collaboration Platforms Find Their First Use Case in Remote Sales Teams
We still have a long way to go to realize the potential of remote collaboration.
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3 Customer Experience Lessons Brands Can Learn From Amazon
When it comes to hyper-personalization and CX, Amazon is one of the first brands that people think of. What lessons can be gleaned from the tech giant?
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Uniform Launches Composable DXP, NICE Introduces CX Interactions & More CX News
Uniform launches a composable DXP, NICE introduces CX interactions, and more CX and digital marketing software news.
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Slack Continues Development as a Salesforce Hub, Here Comes Microsoft Office 2021 & More News
Slack turns up at Dreamforce with product announcements, Microsoft pushes out an Office version & more digital workplace news from PandaDocs and StreamElements.
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Salesforce Integrates AI Into Its Marketing Cloud Software
Salesforces' new AI-powered integration is now available for use in the company's "Marketing Cloud" software.
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What You Need To Know About Salesforce Certifications
A look at the Salesforce Certifications that will help make you more marketable and better paid, as well as information on training and costs.
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