Hear more than 20 experts from leading companies across  industries share their case study experiences and updates on how to improve customer satisfaction, encourage employee engagement and boost agent retention. Contact centre industry leaders will share best practices on building a high performance contact center, how to move into cloud, latest contact centre technologies/innovation, bringing social media interactions into contact centers and bridging the divide between IT support and operations.

• Join exclusive panel discussions featuring contact center experts as they share life perspectives on hot topics such as integrating social media into contact centers, creating a positive culture and engaging your workforce, latest technologies to apply in your contact centers and gamification in contact centers.
• Gain insights from global leaders on strategies to take your customer care to the next level, omni channel customer experience management, create contact center efficiencies and a differentiated customer experience and achieve company alignment across regions for customer-centricity.
• Attend three expert-led workshops to learn the best practices of developing proven contact centre strategies.