Customer Experience Management Summit London 2017


Active Communication International's third Customer Experience Management Summit will give you in-depth looks into the main CX drivers and challenges faced by brands and retailers through case studies, interactive sessions and panel discussions led by industry experts. The conference will bring together senior customer experience and customer service representatives across different sectors, technology and solution providers, as well as agencies. 

Key Topics:

  • Customer Behavior and Habits: Implementing a Personalized CX 
  • Organizational and Cultural Changes 
  • Going Beyond Products and Purchases on Your Journey With Customers 
  • CX Measurement 
  • Loyalty: How to Effectively Retain Your Customers? 
  • Employee Engagement 
  • Omnichannel — Streamlining Your CX On All Channels 
  • B2B: Learning From B2C Experiences 
  • Getting a Better Understanding of the Digital Customer Experience  

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