Five9 CX Connect Americas New York City 2026

Five9’s CX Connect Americas brings CX and contact center professionals together in New York City for networking and sessions.

CX Connect Americas 2026 is a two-day event hosted by Five9 in New York City, running Oct. 12-13 at Convene Brookfield Place.

The event brings together customer experience, contact center and AI leaders to explore how agentic AI, automation and cloud technologies are reshaping enterprise customer engagement.

The event features keynotes, customer success stories, technical breakouts, hands-on learning and partner showcases focused on modernizing contact centers, improving agent productivity and delivering more personalized customer experiences. Attendees can network with peers, Five9 executives and technology partners while learning practical strategies for deploying AI across customer service operations.

CX Connect Americas 2026 Focus Areas

• Agentic AI and intelligent customer engagement
• Contact center modernization and cloud CX
• AI-powered workforce engagement and quality management
• Automation, analytics and journey orchestration
• Customer experience strategy and operational transformation
• AI governance, trust and responsible deployment
• Partner ecosystem integrations and platform innovation
• Customer success stories and implementation best practices

Who Should Attend CX Connect Americas 2026

• Chief customer officers, CX and contact center leaders
• Customer service, operations and workforce management professionals
• IT, cloud and digital transformation leaders
• AI, automation and customer engagement strategists

Five9's Current Products & Platforms

• Five9 Intelligent CX Platform — A cloud-based contact center suite combining telephony with omnichannel engagement and automation tools, including automatic call distribution, IVR and real-time transcription.
• Five9 Virtual Assistant — An intelligent virtual agent powered by conversational AI that automates tasks and answers common customer questions across multiple languages.
• Five9 VoiceStream — A real-time voice transcription and streaming service enabling live call transcription, meeting notes and audio analytics.
• Five9 TranscriptStream — A historical transcription and analytics service providing searchable call transcripts, sentiment analysis and performance insights.
• Five9 Workforce Management — A solution for scheduling, shift management, performance tracking and workforce optimization across contact center operations.
• Five9 Workforce Engagement Management — A platform supporting employee engagement, feedback collection and performance improvement initiatives for agent productivity and retention.
• Five9 Agent Assist — Tools providing real-time guidance, coaching and knowledge base access to agents during customer interactions.
• Five9 GenAI Studio — A generative AI platform enabling users to create custom AI agents, chatbots and automated workflows.
• Five9 Fusion — An open platform and partner ecosystem connecting AI agents, data and business systems for end-to-end CX orchestration.
• Five9 Outbound Dialers — Automated outbound calling solutions for reaching customers through voice, SMS and digital channels.
• Five9 Inbound ACD — Automatic call distribution routing that directs incoming calls to agents based on skills, availability and queue rules.
• Five9 Reporting and Analytics — A dashboard and reporting suite providing real-time insights, KPI tracking and performance analytics for contact center operations.