Forrester CXSF 2017


Welcome to the leading edge of CX strategies and technologies — in particular, the design and delivery of innovative customer experiences on digital platforms and channels. At CXSF 2017, we’ll explore the impact of an array of emerging technologies that are revolutionizing the practice of digital CX as we know it — including AI and machine learning, conversational interfaces, the long-promised blurring of the physical and the digital through augmented reality, and more. And we’ll highlight innovative companies that represent the future of digital CX, and explore how brands can create customer experiences that anticipate and leverage the next wave of digital CX.

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