Marketing & CX LeadershipCMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered. SPONSORED BYNewsHubSpot Launches AEO & Expands AI Agents in Spring 2026 SpotlightRead nowEditorialYour Operating Model Is Breaking Your Customer ExperienceRead nowEditorialEnd of the Price Game: What Marketers Must Do NextRead nowWhy the Most Valuable Work Often Feels UnremarkableOracle Launches 5 Agentic AI Applications for Customer ExperienceCanva Acquires Simtheory and Ortto, Pushes Into Agentic AI and Marketing AutomationWhen Infrastructure Becomes Strategy: How One Agency Bet its Entire Business on One Platform and Grew 3XCustomer Service Splits in 2: Bots Handle Volume, Humans Handle RealityAI: The Best Opportunity Ever for Authentic Brand ContentExplore the Marketing & CX Leadership Channel
Apr 14, 202611:00 AM PDTThe State of Enterprise Site Search: From Basic Utility to Strategic AdvantageOnlineJoin CMSWire and SearchStax for a conversation about how enterprise IT and marketing leaders are moving beyond basic site search.RegisterFeatured
Apr 16, 202611:00 AM PDT AI Adoption Roadmap: The Tech Traps Nobody is Talking AboutOnlineLagging on AI progress? Join this webinar to accelerate safely — without disrupting your current platforms.RegisterFeatured
Apr 21, 202611:00 AM PDTFrom Broken to Built for CX: Modernizing the Back OfficeOnlineMost CX organizations already know where the problem lives. The ones pulling ahead have figured out what to do about it.RegisterFeatured
Apr 22, 202611:00 AM PDTWhy Your AI Media Stack Is Leaking Revenue — And What Fixes ItOnlineStop layering AI on a broken foundation and start building the operating model that makes every media investment compound.RegisterFeatured
Apr 23, 202609:00 AM PDTAI for Your DXP: Connect What You Have, Transform How You WorkOnlineMost AI strategies stop at the platform—but work happens elsewhere. Bring intelligence into Teams, email, tickets and CRM.RegisterFeatured
Apr 27, 202611:00 AM PDTWhere Contact Center AI Is Actually HeadedOnlineA straight read on where the contact center platform market is going and what it means for your next technology decision.RegisterFeatured
Apr 28, 202609:00 AM PDTContent Strategy Leaders Live: Managing Scale, Safety & AI in ManufacturingOnlineHow manufacturing leaders update content systems to handle product complexity and scale while integrating AI safely.RegisterFeatured