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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Editorial
Professional working at a standing desk, talking on a phone while reviewing performance dashboards and analytics charts on a desktop monitor and tablet.
Why the CMO Job Is Being Rewritten in Real Time — and How to Land on the Right Side
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Feature
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Salesforce Agentforce Contact Center Review: Strengths, Gaps and How It Compares to Rivals
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Editorial
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Your Marketing Strategy Is Just Boring
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Two vintage-style toy robots, one red and one teal, standing side by side against a plain white background, facing forward with mechanical details and antennae visible.
Marketing Org Charts Were Built for Channels. AI Just Made That Obsolete
Close-up of a hand holding a smartphone displaying the Canva AI logo with the tagline “rapid content creation,” set against a blurred background of colorful digital screens.
At Canva Create, the Company Declares Its Design-Tool Era Is Over
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What Mickey Mouse and Taylor Swift Get Right About Customer Experience
A hand places a wooden block onto a stack of cubes featuring two silhouetted heads and a circular arrow symbol, representing alignment, communication and the continuous exchange of information between teams or stakeholders.
The Chief Customer Officer Isn’t Just a Voice of the Customer Anymore
3D illustration of Reddit icons on orange gradient tiles connected in a network pattern, representing community-driven conversations and AI citation sources.
Reddit's Rise in AI Citations: What Marketers Must Know About AEO Strategy
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The Experience Orchestrator: Where Enterprise Architecture Meets AI Driven CX
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Articles Tagged "Ca"

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Article
Information Management
CA Technologies Updates Workload Automation for Improved BPM
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Information Management
GRC Roll-up: Symantec Secures Cloud Messaging, CA Upgrades Security Services
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Enterprise CMS
SMB Tech Roll-up: Google, NetSuite’s Deep Integration, Xerox Digs into SMB Space
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Enterprise CMS
GRC Roll-up: EMC to Offer VM Compliance, Guidance Brings e-Discovery in-House
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Enterprise CMS
CA Continues Cloud Security Play with Arcot Acquisition
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Article
Enterprise CMS
Autonomy Closes CA Deal, Integrates IDOL with Message Manager
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Enterprise CMS
Autonomy Adds More eDiscovery Capabilities via Governance Acquisition
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Article
Document Management
SMB Tech Roll-up: Access Free Cloud Storage via iPhone, An ECM for Small Biz
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Article
Enterprise CMS
CA Buys Nimsoft for US $350 Million, Sets Sights on Cloud Midmarket
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Enterprise CMS
IDC Identifies Top Storage Vendors, Market Contracts By 4.7%
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Enterprise CMS
CA Offers Its Take on the Future of GRC
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Enterprise CMS
CA Offers a Fresh Look for GRC Manager 2.5
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Enterprise CMS
New Partnership Offers Cloud-Based Records Management
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Enterprise CMS
The Case for eDiscovery (Part Two)
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Article
Records Management
Iron Mountain Reinvents Itself with Eye on Records Management
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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Popular Articles
End of the Price Game: What Marketers Must Do NextAgile vs DevOps: What's the Difference?Record-Low Sentiment Is Rewriting the Customer Experience PlaybookThe Experience Orchestrator: Where Enterprise Architecture Meets AI Driven CXYour Customer Journey Map Needs a Rewrite (Or a Bonfire)You Bought a Customer Data Platform. Did You Build for It?
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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