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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

Editorial
Golf ball resting inches from the hole on a putting green, with a blurred golfer kneeling in frustration in the background.
Your CX Dashboard Misses the Moment That Matters Most
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Feature
Man with a backpack riding on top of an airplane in midair, symbolizing a packed and fast-moving conference travel season.
What Are the Best Customer Experience Conferences for 2026?
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Editorial
3D illustration of a friendly AI chatbot robot wearing a headset, interacting with chat message bubbles while working at a laptop, representing automated customer support and conversational AI.
What Really Defines AI-Mature Contact Centers in 2026
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Aerial nighttime view of Chiang Mai’s night market, with colorful vendor tents lining a busy street beside illuminated temples and pagodas, crowds moving through the market below.
Signal vs. Noise: Why Content Marketing Must Say Less — and Mean More
A group of skydivers in midair form a circle by holding hands while free-falling above farmland, illustrating coordination, trust, and shared risk.
4 Ways AI Breaks Marketing Trust — and What Comes Next for 2026
Greg Kihlstrom, 2025 CMSWire Contributor of the Year, photographed against an orange CMSWire-branded background.
What 2025 Revealed About AI Readiness Across Marketing and CX
Graphic announcing CMSWire’s 2025 Contributor of the Year featuring Brian Riback, shown smiling and leaning forward in a blue shirt against an orange CMSWire-branded background.
Why Marketing and CX Need Fewer Dashboards and Better Decisions
CMSWire 2025 Contributor of the Year graphic featuring Brittany Hodak, smiling and seated in a purple dress, alongside CMSWire branding on an orange gradient background.
The Most Dangerous Force Brands Face: Customer Indifference
Portrait of Justin Racine, CMSWire Contributor of the Year 2025, seated in a casual professional setting against an orange CMSWire-branded background.
When AI Became Real in Commerce — and Why Experience Still Won
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Articles Tagged "Ca"

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Article
Information Management
CA Technologies Updates Workload Automation for Improved BPM
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Information Management
GRC Roll-up: Symantec Secures Cloud Messaging, CA Upgrades Security Services
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Enterprise CMS
SMB Tech Roll-up: Google, NetSuite’s Deep Integration, Xerox Digs into SMB Space
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Enterprise CMS
GRC Roll-up: EMC to Offer VM Compliance, Guidance Brings e-Discovery in-House
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Article
Enterprise CMS
CA Continues Cloud Security Play with Arcot Acquisition
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Enterprise CMS
Autonomy Closes CA Deal, Integrates IDOL with Message Manager
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Enterprise CMS
Autonomy Adds More eDiscovery Capabilities via Governance Acquisition
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Article
Document Management
SMB Tech Roll-up: Access Free Cloud Storage via iPhone, An ECM for Small Biz
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Article
Enterprise CMS
CA Buys Nimsoft for US $350 Million, Sets Sights on Cloud Midmarket
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Enterprise CMS
IDC Identifies Top Storage Vendors, Market Contracts By 4.7%
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Article
Enterprise CMS
CA Offers Its Take on the Future of GRC
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Enterprise CMS
CA Offers a Fresh Look for GRC Manager 2.5
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Enterprise CMS
New Partnership Offers Cloud-Based Records Management
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Article
Enterprise CMS
The Case for eDiscovery (Part Two)
Feature
Article
Records Management
Iron Mountain Reinvents Itself with Eye on Records Management
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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Popular Articles
What Really Defines AI-Mature Contact Centers in 2026Types of Social Media Influencers: Mega, Macro, Micro and Nano The CX Reckoning of 2025: Why Agent Experience Decided What WorkedAgile vs DevOps: What's the Difference?Sierra AI's $10B Valuation Marks a Turning Point for Conversational AIThe Most Dangerous Force Brands Face: Customer Indifference
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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