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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

Editorial
A group of Gentoo penguins rests on a rocky ledge while one penguin stands upright with its beak open, appearing to call out against a gray sky.
The CX Leader of 2026 Isn’t Who You Think
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Sponsored Article
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CX at Scale: How Leaders Can Connect Data People and Outcomes
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Editorial
A person wearing dark shoes and tights is about to step on a banana peel on a sidewalk, captured close-up from ground level.
If Your Experience Falters, Customer Loyalty Follows — Fast
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A wooden artist mannequin is sprawled face-down on a sandy mound, positioned as if it has collapsed or is struggling to climb the hill.
Your Customers Aren’t Quiet—They’ve Given Up on Your Surveys
Colored wooden cubes in yellow, red, blue and green scatter into and out of a brain-shaped wooden outline, symbolizing cognitive diversity and different ways of thinking.
Cognitive Diversity Is the CX Advantage Most Teams Overlook
A close-up of a Christmas tree decorated with red plaid bows, gold ornaments, and white snowflake decorations inside a brightly lit shopping mall, with holiday shoppers walking in the blurred background.
Is AI a New Holiday Shopping Trend? Here’s What Data Reveals
Three GetVocal AI team members stand smiling at their conference booth, with two laptops, printed materials and a large spread of assorted candy displayed on the table in front of them. A purple backdrop with the GetVocal AI logo and messaging appears behind them.
GetVocal Raises $26M Series A to Scale Governed AI Agents
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CX Strategy Must Evolve With AI — Don't Miss the Boat
A Waste Connections garbage truck parked on a snowy residential street, with a sanitation worker standing beside it giving a thumbs-up.
From Static to Scalable: How Waste Connections Modernized Digital Engagement with Webflow and Enova
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Articles Tagged "Nice Systems"

Feature
Article
Digital Experience
Lithium Finds Brands Still Stink at Social, More News
Editorial
Article
Customer Experience
Can NICE Close the Revolving Door of Call Center Agent Turnover?
Feature
Article
Customer Experience
Contact Center Shake-Up: NICE Acquires inContact for $940M
Feature
Article
Analytics
NICE Grabs Nexidia, Heads for the Cloud
Editorial
Article
Digital Experience
News You Can Use: Flips, Tricks and SAP HANA Mobile
Feature
Article
Customer Experience
So Many Channels - and Customers Still Like the Phone
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Article
Customer Experience
News Bites: Learn E-Commerce from Google Analytics, Discover Tealium's DIY Marketing Cloud, More
Feature
Article
Customer Experience
NICE Systems Wants to Hear Your Voice
Feature
Article
Customer Experience
A Look Back: 5 Customer Experience Trends from 2013
Feature
Article
Customer Experience
NICE Systems Acquires Causata for Big Data Insights Across the Web, Call Center
Feature
Article
Customer Experience
NICE Systems Brings Video Recording to Customer Contact Centers
Feature
Article
Customer Experience
NICE Systems Launches Customer Engagement Analytics Platform
Feature
Article
Customer Experience
Smartphone or Dumbphone? NICE Mobile Reach Rethinks Customer Experience
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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Popular Articles
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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