Articles

Tag: anamika lasser

Here’s the Missing Piece to the Customer Experience Conversation

Anamika Lasser | May 29, 2020

Delivering customer experiences requires constant innovation, but businesses need to connect the dots between CX and employee experiences to make it happen.

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It's Time to Change Our Thinking About Diversity and Inclusion in the Workplace

Anamika Lasser | Sep 11, 2019

Diversity and inclusion efforts tend to be measured at the macro level — without ensuring each team within a company is diverse.

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Tag: anamika lasser

Here’s the Missing Piece to the Customer Experience Conversation

It's Time to Change Our Thinking About Diversity and Inclusion in the Workplace