Articles
Tag: automation
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RSA Conference 2020 Brought the Human Element to the Fore
Most risk and compliance tasks require experience and judgment, and can’t be automated at scale.
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Better Processes = Better Customer Experiences
While many organizations recognize the need to improve processes, the challenge often lies in knowing where exactly to begin.
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Before You Deploy AI, Ask These Questions
Just because you decide to use AI doesn’t mean the deployment will be a success. Enterprise leaders need to ask a number of questions first. Here are a few.
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Where Businesses Are Automating Office Processes
A look at how businesses like Mastercard and Kuehne + Nagel are benefitting from the introduction of automation in their office processes.
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The Secret to a Successful Digital Workplace? Effective Processes
New tools aren’t a cure-all and digital workplaces are only as good as the processes that support them.
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The Intelligent Digital Workplace Is Already Here
A quiet revolution is taking place with the digital tools we use in the workplace.
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Looking to Get Your Automation on: Zapier vs. IFTTT
Looking for an automation tool to better leverage a growing set of apps & services, but not sure where to start? Here we look at how Zapier and IFTTT stack up.
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Office 365 Reaches 200M Commercial Users, US Workplace Engagement Is Up, More News
In this week’s digital workplace round-up, Microsoft 365 helps give Office 365 an enterprise push, Gallup sees rise in workplace engagement and more.
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Technology Predictions for the Roaring '20s
Auto-mation becomes intelligent process automation, healthcare transforms and more to expect in the decade ahead, with a nod to the original roaring '20s.
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Where Agile Fits Into DX Technology Selection
Agile methodologies have become a part of enterprise business, and at the recent DX Summit there was much talk around agile and how it is being used with DX.
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What to Expect From CX in 2020: 3 Accelerating Trends
CX professionals should double down on customer success, prepare for customer master data management and look for changes in marketing automation in 2020.
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Is it Unethical to Secretly Automate Your Job? That's the Wrong Question
How would you respond if you found out an employee automated the bulk of their work? Your reaction says a lot about the health of your company culture.
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Digital Transformation by the Numbers
Three important technologies drive digital transformation: the cloud, process automation and advanced analytics.
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How Many Marketing Emails Is Too Many Marketing Emails?
Unfortunately there's no magical formula for how frequently brands should email prospects, but marketers can take steps to ensure their emails provide value.
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