Articles
Tag: bots
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How Artificial Intelligence Can Add to Your Customer Experiences
There are limitations to what AI can bring to the digital workplace but it can still be a powerful tool in building customer experiences. Here's how.
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New Data Indicates People Don't Use Chatbots Like We Think
While chatbot usage is on the rise, new data from Gartner shows consumers using this new technology differently than expected.
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3 Ways Cities Use Chatbots
It might surprise you to know that both governments and corporations use bots in surprisingly similar ways.
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Microsoft Launches Free Teams for Collaboration, Slack Gets Better Search, More News
Here is this week's round-up of digital workplace news with updates from Google, Microsoft, Slack and more.
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How Bots Are Streamlining the HR Recruitment Process
Chatbots and automation are already changing recruitment for the better.
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Business Process Management Success Starts With People
People should be at the heart of successful process improvement efforts.
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The Next Generation of Chatbots: Connected, Intelligent, Capable
Forward-thinking companies are building bots that treat their enterprise communications networks the way consumer bots treat their parent devices.
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8 Changes Chatbots Will Bring to the Workplace
Changes to expect when chatbots become our co-workers.
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Is There a Chatbot in Your Company’s Future?
If a chatbot is able to provide truly useful information, people are increasingly willing to interact with them.
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12 Things Marketers Should Know About MarTech's New Categories
Scott Brinker's latest Martech Supergraphic includes two new categories. We caught up with experts to explain how to make the most of them.
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Microsoft Buys Semantic to Expand Voice Strategy, SharePoint Top Influencers, More News
Digital workplace news updates from Microsoft, harmon.ie, Orion Labs, Okta and more.
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What Comes Next for Chatbots and Customer Experience
The most interesting thing about chatbots is not their present capabilities but rather what they will be able to do in the future.
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How Artificial Intelligence Will Impact the Future of Work
AI is set to impact work in three major ways: human to machine interaction; smart process automation; and advanced analytics.
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Why I Hate Customer Service Chatbots
Chatbots used for customer interactions leave most people more irritated than amazed.
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