Articles
Many organizations are thinking about deploying AI in the workplace. They should also be thinking about how humans and AI will interact.
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Despite the promise that technology helps improve productivity in the workplace, in practice it generally doesn't work that way.
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The bot world is slowly growing up and the next-gen bots will be able to do pretty impressive things, like develop relationships with customers.
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Bots, coupled with sentiment analysis and artificial intelligence, can deduce when a corporate executive may be lying to investors.
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The idea of distributed teams is a normal way to work now, automation is a big part of that change.
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The prospect of automation is exciting, but we must keep a realistic perspective on what we can and cannot reasonably expect from digital assistants.
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Chatbots are now a permanent part of the digital workplace with a number of uses. We asked practitioners where their orgs are using them.
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There are limitations to what AI can bring to the digital workplace but it can still be a powerful tool in building customer experiences. Here's how.
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While chatbot usage is on the rise, new data from Gartner shows consumers using this new technology differently than expected.
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It might surprise you to know that both governments and corporations use bots in surprisingly similar ways.
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Here is this week's round-up of digital workplace news with updates from Google, Microsoft, Slack and more.
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Chatbots and automation are already changing recruitment for the better.
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People should be at the heart of successful process improvement efforts.
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Forward-thinking companies are building bots that treat their enterprise communications networks the way consumer bots treat their parent devices.
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