Articles
Tag: ccm
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Topdown's INTOUCH: One Vendor's Answer to the Challenge of DX
Customer communications management (CCM) specialist Topdown launched a new product on May 1 designed to improve the consistency and quality of customer experiences by putting the management customer communications in the hands of the users.
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Steps OpenText Must Take to Succeed with HP Exstream Buy
A lot of excitement and speculation followed OpenText's recent acquisition of HP Exstream, as pundits jumped in with thoughts on what this deal means for the marketplace. Lexington, Ky.
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The Cost of Legacy Customer Communication Management Platforms
Customer Communication Management (CCM) is the domain of dealing with software used to assemble, format, personalize and distribute physical and electronic communication to customers. CCM is a key business need for enterprises and an enabler for interfacing with customers in almost every industry and vertical.
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7 Key Steps to Structured Content
Companies that adopt structured content have consistently seen it accelerate the creation, simplify the maintenance and improve the quality of their content.
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MLUC09: Future Trends in Information Access
"We have to know about our customers better because by 2012, it's likely that 75% of the content we interact with will be delivered to us based on what is known about us." says Whit Andrews, Vice President of Enterprise Search at Gartner.
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Dynamic Content and Global Delivery Options Added to Component Content Managment Solution
The latest version of SDL Trisoft – Trisoft 3.7 - has just been released, and if the UK-based vendor of this Component Content Management (CCM) system has got it right, then this solution will dramatically increase the speed and quality of targeted technical writing.
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Dynamic Product Documentation Wants for Some SaaS
Hoping to ease mounting market pressures on manufacturers, Astoria Software has gone into the advice industry with "Dynamic Product Documentation On-Demand," their latest brief on how on-demand (SaaS) DITA documentation management solutions can lower costs and reduce time to market.
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DITA v1.1 Draft Unleashed Into the Wild
The OASIS Darwin Information Typing Architecture -- known as DITA -- Technical Committee has released version 1.1 of its draft specification for public review, an ideally useful period of user critique that will last until May 4th.
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