Articles
Customer communications management (CCM) specialist Topdown launched a new product on May 1 designed to improve the consistency and quality of customer experiences by putting the management customer communications in the hands of the users.
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A lot of excitement and speculation followed OpenText's recent acquisition of HP Exstream, as pundits jumped in with thoughts on what this deal means for the marketplace.
Lexington, Ky.
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Customer Communication Management (CCM) is the domain of dealing with software used to assemble, format, personalize and distribute physical and electronic communication to customers. CCM is a key business need for enterprises and an enabler for interfacing with customers in almost every industry and vertical.
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Companies that adopt structured content have consistently seen it accelerate the creation, simplify the maintenance and improve the quality of their content.
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"We have to know about our customers better because by 2012, it's likely that 75% of the content we interact with will be delivered to us based on what is known about us." says Whit Andrews, Vice President of Enterprise Search at Gartner.
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The latest version of SDL Trisoft – Trisoft 3.7 - has just been released, and if the UK-based vendor of this Component Content Management (CCM) system has got it right, then this solution will dramatically increase the speed and quality of targeted technical writing.
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Hoping to ease mounting market pressures on manufacturers, Astoria Software has gone into the advice industry with "Dynamic Product Documentation On-Demand," their latest brief on how on-demand (SaaS) DITA documentation management solutions can lower costs and reduce time to market.
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The OASIS Darwin Information Typing Architecture -- known as DITA -- Technical Committee has released version 1.1 of its draft specification for public review, an ideally useful period of user critique that will last until May 4th.
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