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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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The Overlooked Owned Channel Sitting in Every Inbox
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How to Win a CMSWire IMPACT Award. Inside the Application Playbook
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Customers line up at a busy deli counter beneath retro signage reading “Catering for All Occasions,” as servers take sandwich orders behind the counter in a black-and-white photo.
What Is Customer Experience (CX) and Why Does It Matter Today?
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A small golden puppy eats from a white food bowl labeled “FOOD” with paw prints, standing on a light wooden floor in a bright home setting.
Culture Eats Strategy, But CMOs Decide What’s on the Menu
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How WellSpan Humanizes Healthcare Through Digital Experience
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Some Consumers Find Zero Benefit With AI in Customer Service
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Untrained Customer Service Agent? Nope. Untrained AI? Nope.
A red wooden figure stands on a red bridge connecting two stacks of wooden blocks, linking a line of neutral-colored figures to the other side — symbolizing leadership, connection and bridging gaps in decision-making.
Social Proof and the Confidence Gap: What CX Leaders Can Learn From B2B Buyers
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Your Boss Needs a New CX ROI Language: The Customer Asset Model
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Articles Tagged "Collaboration Software"

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Collaboration & Productivity
Boost Team Performance by Matching Collaboration Tools to Workflows
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Digital Workplace
Collaboration Diffusion Leads to Confusion
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Social Business
CMSWire @Lunch: 3 Excuses to Collaborate
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Social Business
Content Collaboration Software: A $6.2B Business
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Brace Yourselves for More Enterprise Social Network Attacks
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Social Business
Singapore Firm Challenges Hootsuite, Buffer
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Mobile Enterprise
Microsoft Offers New Outlook Apps for iOS, Android
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Social Business
Jostle Adds Secure File Sharing, Viewing to its Intranet Platform
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Mobile Enterprise
Did Microsoft Buy Acompli?
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Social Business
IBM: Our Verse Email Beats Anything from Microsoft, Google
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Social Business
TIBCO's tibbr Integrates with SharePoint, Microsoft Outlook
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Social Business
Are Intranets Dead? Jostle Doesn't Think So
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Social Business
Why These 6 Enterprise Social Platforms Lead the Way
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Social Business
Why You Should Keep an Eye on IBM and HootSuite
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Social Business
Microsoft Defends Collaboration Suite Against Cisco Charge
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Jive and Cisco Partner to Cut Enterprise Collaboration Software Noise
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Social Business
How to Win with SharePoint #AIIM14
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Cisco Releases New Video Collaboration Tools
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Workplace Social Software Update Highlights Zimbra's Vision
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
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