Articles
Tag: customer communications
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How to Communicate Bad News to Customers
Despite a company’s best efforts, things do go wrong. How a company communicates that news to customers can make or break the relationship.
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Build Your Customer Experience Strategy Around Customer Communication
Communication is the foundation upon which a superior customer experience is built.
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What Is a Conversational Experience?
Supported by the most advanced technology on the back end, a conversational experience is an easy and conversant exchange between customer and company.
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Topdown's INTOUCH: One Vendor's Answer to the Challenge of DX
Customer communications management (CCM) specialist Topdown launched a new product on May 1 designed to improve the consistency and quality of customer experiences by putting the management customer communications in the hands of the users.
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How Your Business Can Improve Efficiency, Reduce Mistakes & Cut Costs
You'd think most business today would have tools that streamline and expedite mission-critical processes like systematic customer communications. Yet a surprising number don’t.
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How To Add Effective Messaging To Your Communication Mix
On the surface, messaging is simple. Yet when it comes to messaging customers, many businesses struggle to get it right. The customer communication journey often begins by introducing a simple messaging feature within your product or service.
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OpenText Acquires HP's CCM Assets for $315M
The HP Inc. software yard sale continued today with OpenText again as the buyer. OpenText, a Waterloo, Ontario-based enterprise information management provider, agreed to acquire HP's Customer Communications Management (CCM) software assets for $315 million. This comes two months after OpenText bought Palo Alto, Calif.
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The Cost of Legacy Customer Communication Management Platforms
Customer Communication Management (CCM) is the domain of dealing with software used to assemble, format, personalize and distribute physical and electronic communication to customers. CCM is a key business need for enterprises and an enabler for interfacing with customers in almost every industry and vertical.
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OpenText Adds Customer Communications Management to ECM Suite
The first release from StreamServe following its US$ 71 million acquisition by OpenText sees StreamServe’s Persuasion software being added to Open Text’s enterprise content management suite, which will offer users customized messaging as well as advanced document processing. OpenText StreamServe Persuasion 5 enables companies to personalize mass marketing messaging for
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WEM: How to Build Brand Advocacy Among Customers
For many organizations, customer relationship management (CRM) software is an expensive, unwieldy, yet necessary, evil. How necessary? Gartner estimates the current market size for CRM software vendors globally in 2010 at $9.38 billion.
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Thunderhead Becomes Oracle Partner for Customer Communication Solutions
Thunderhead (news, site) adds another badge to its partner page, joining up with Oracle to expand awareness of its enterprise communications tool. Partnering with ECM Last year, Thunderhead was named an IBM Partner of the Year based on the strength and success of its enterprise communications Thunderhead
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No Leader in Customer Communications Management Software
A positive customer experience is necessary for any organization. A key part of the customer experience is related to customer communications and how those communications are performed, in many cases as some sort of document output.
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