Articles

Tag: customer expectation

  • Zen and the Art of Company Culture

    Think of an organization or company you admire. It seems to accomplish things your company only talks about in endless meetings. Not only does it deliver the goods, its customers relish its products and services.

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  • Even Stale Fruitcake is Sweeter than Holiday Customer Service

    Stale fruitcake may not  be the most appetizing delicacy in the world.  But 37 percent of those surveyed by Aspect Software, a provider of call center management solutions, described eating fruitcake from last year as better than dealing with customer care during the holidays.

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