Articles
Tag: customer experience management
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6 Questions That Will Get Your Customers to Say 'I'll Be Back!'
If you want customers to keep coming back, you need to start asking some serious questions.
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The Best Free CX and Digital Marketing Courses
While in-person education is great, it's not the only way. Increase your employees' knowledge and skillsets with free digital marketing and CX courses online.
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Top Use Cases for AR: Entertain, Educate, Evaluate
Augmented reality goes beyond gaming. You can also use it to create immersive customer experiences and influence your bottom line.
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Customer Experience Conundrum: Fix Bad Experiences or Make Good Ones Better?
Is it better to go for that lasting impression in customer experience that really delights or to fix something that is broken?
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How Are Brands Investing in the Virtual Economy?
The virtual economy has more to offer than crypto and NFTs. Learn exactly how brands are using the virtual economy to their advantage — and how you can too.
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Medallia Acquires CXTeam, Expands Latin American Presence
Medallia gains global leadership in one of the world's fastest-growing customer experience markets with the acquisition of CXTeam.
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Will Smart Contracts Transform the Economy?
Brands that hop on the smart contract train can discover many bottom-line benefits. Learn about the advantages (and the limitations) of smart contracts.
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Designing Diversity, Inclusion and Accessibility Into Web3
The internet as we currently know it has a few problems and, if we’re not careful, Web3 could make the same mistakes.
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A Growing Call for Brand-Owned Voice Assistants
Discover the CX benefits of implementing a brand-owned voice assistant in your company, and the steps you need to take to get started.
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5 Ways to Build a CX-First Business Culture
Every decision you make should center around CX. Learn what steps you should take to promote a customer-centric culture within your organization.
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Metaverse, Web3 to Converge: 4 CX Changes Marketers Can Expect
The CX landscape is bound to change as the metaverse and Web3 converge, bringing about digital-only worlds. Here are four CX shifts marketers can anticipate.
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What Are Intelligent Virtual Agents (IVAs)?
A guide to what intelligent virtual agents (IVAs) are, how they benefit customer service departments and how businesses are using them today.
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AI in Marketing: Top 5 Mistakes Marketers Make
Want to deploy AI as part of your CX strategy? If so, discover these five common mistakes you should take care to avoid.
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A Guide to NFTs: What Brands Need to Know
Your complete guide to NFTs: what they are, current challenges and how you can adopt them into a strategy that benefits your brand.
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