Articles

Tag: customer lifetime value

Why Brands Must Unify Customer Experience and Customer Success (and How They Can Do It)

Paul Hagen | Dec 11, 2018

Customer success brings a new set of tactics that customer experience leaders should pay attention to.

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How to Measure Customer Experience Beyond Net Promoter Score

Karolina Kulach | Apr 13, 2018

Satisfied customers will drive your business. Your task is to improve your customers’ experience. Here's a look at how to measure it.

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Tag: customer lifetime value

Why Brands Must Unify Customer Experience and Customer Success (and How They Can Do It)

How to Measure Customer Experience Beyond Net Promoter Score