Articles
Tag: cx leaders 21
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Money and a Mandate Aren't Enough for Great Customer Experience
Three success factors can make or break a CX initiative: cooperation, integration and enterprise planning and support.
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Why the Evolution of CX Is Impacting Your First-Party Data Strategy
CX leaders are stewards of the customer voice throughout the organization: from ensuring it's accurately captured to representing it in company strategy.
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Want to Be a Customer Experience Leader? Then Look & Learn
Customer experience leaders can discover so much just by watching the world around them and it's an approach that will pay dividends.
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