Articles
Tag: design thinking
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It's Time to Change Our Thinking About Diversity and Inclusion in the Workplace
Diversity and inclusion efforts tend to be measured at the macro level — without ensuring each team within a company is diverse.
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What it Takes to Design Your Business for Customer Success
Organizations talk big about customer success but too many are “front-end loaded,” focusing on obtaining a customer, while ignoring post-sale service.
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How Human-Centered Design Helps Build Digital Workplaces That Work
Effective digital workplaces share one thing in common: a focus on the people who will use them.
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How Employee Experience Design Improves Engagement
How defining employee experience design and identifying its core principles can help you bump up low engagement numbers.
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7 Ways to Get Started With Employee-Driven Design
We asked experts to share their tips on how to get started with a good foundation for employee-driven design.
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How to Get Your Whole Company to Buy Into the Customer Experience Ethic
To compete today, everyone in a company needs to more deeply empathize with what customers experience when engaging with the brand.
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Customer Experience Has No Start and No End: Jim Kalbach of MURAL
Jim Kalbach, head of customer experience at MURAL, talks CX design, the importance of corporate culture and more in this interview.
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Use Design Thinking to Put Yourself in Your Customers' Shoes
Why you need to put yourself in your customer’s shoes to understand the experiences they have with your organization.
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4 Tips to Apply Design Thinking to the Digital Workplace
The workplace is evolving and there are a myriad of choices to made when considering which technology your organization utilizes and supports.
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Why Design Today Hinges on Deleting Experiences and Reading Minds
The more companies look for ways to be invisible, the more they’re standing out.
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How Design Thinking Can Help Improve Your Organization's Customer Experience
We catch up with experts who discuss the principles of design thinking and how it can help improve customer experience outcomes.
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Designing for Simplicity of Use
When businesses design products, they often try to make it simpler for themselves, not the customer.
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How Product Life Cycle Design Impacts Customer Experience
Companies today have become well aware of the critical impact customer experience has on their profitability and business performance, putting in place ongoing efforts to improve those CX capabilities.
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DX Summit Keynoter Brian Solis: The Irony of Writing a Book About Digital Experience
Everyone who is living a digital lifestyle now is like this. Each time you pick up your smartphone you are reprogramming your brain."
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