Articles
Tag: dom nicastro
-
DX Summit 2019 Attendees Share Customer Experience, Marketing Challenges
We caught up with four attendees of the DX Summit to discuss marketing and customer experience challenges.
Continue reading...
-
Salesforce Ventures Invests $300M in Automattic, Oracle Releases CX Unity, More
Catch up on updates from Automattic, Oracle, Deloitte, Adobe and Tealium in this week's customer experience news.
Continue reading...
-
WeWork Files for IPO, Slack Debuts Enterprise Security Controls, More News
WeWork's S1 filing made for some interesting reading this week. We also catch up on news from Slack, Lucidworks and more.
Continue reading...
-
Gartner Names WCM Leaders, Adobe Updates Experience Platform, More News
Gartner names web CMS leaders in its latest MQ, Facebook open sources photo IDing tech, Adobe updates its experience platform and more DX news.
Continue reading...
-
Why You Should Care About the Customer Effort Score
Customer experience professionals have a variety of metrics to measure the experience of customers and prospects but should they also invest in the CES metric?
Continue reading...
-
Zendesk Acquires Smooch, LinkedIn Updates Sales Navigator, More News
Catch up on news from Freshworks, People.ai, mParticle and more in this week's customer experience news wrap up.
Continue reading...
-
How Marketers Can Get Into the Voice Experience Party
Best practices for creating voice search and voice experiences for marketers just getting started.
Continue reading...
-
Lytics Nets $35M, Ars Logica Names WCM Leaders, More News
Lytics gets a $35M Series C, Adobe unveils Adobe Target, Ars Logica releases Compass Guide to WCM and more customer experience news.
Continue reading...
-
How Miami's Innovation Academy Promotes Digital Literacy Programs
We caught up with the "Magic City's" director of innovation and technology to see how they work through digital literacy issues and the programs to promote it.
Continue reading...
-
Alberta Energy Regulator Bridges Divide Between IT and Business Leaders
CMSWire sat down with Alberta Energy Regulator CTO Tara Mulrooney, to discuss how big gov deals with the pace of tech and digital transformation.
Continue reading...
-
Forrester Acquires SiriusDecisions for $245M, Cyber-Monday Breaks Record, More News
Adobe reports record Cyber-Monday, Salesforce releases Q3 results, conDati hires CMO and more CX news.
Continue reading...
-
What Digital Customer Experience Pros Will Focus on in 2019
Marketers and customer experience professionals share their thoughts on where they plan to focus their CX efforts in 2019.
Continue reading...
-
6 Things to Know About SAP's $8 Billion Qualtrics Acquisition
Experts share takeaways from the SAP-Qualtrics $8 billion acquisition.
Continue reading...
-
9 Key Takeaways from the DX Summit 2018
Breaking down the key messages from the customer experience focused DX Summit 2018 conference.
Continue reading...