Articles
Tag: facebook messenger
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Why Marketers Need a Dedicated Analytics Strategy for Facebook Messenger
While Facebook's main platform is encountering heavy public scrutiny, its Messenger app is emerging as the crown jewel for maintaining engagement.
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Sprout Social Launches Bot Builder for Facebook Messenger
Sprout Social has introduced a new capability into its social media management platform that allows brands to build a customized chatbot for Facebook Messenger. That bot's duty? Serve as a front-line assistant to marketers and customer service professionals, providing information to customers and prospects. Sprout Social, a 7-year-old company
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How Robotic Process Automation Fits in Your Contact Center
Automation has introduced efficiency throughout enterprises for decades now. One example comes from the world of customer service. Contact centers have long embraced automation in the form of Interactive Voice Response (IVR), much to the dismay of their customers.
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Voice Calling is Now Part of iPhone Facebook Messenger App
In their most recent update to the Facebook Messenger application for iOS, Facebook has introduced a free calling feature via wi-fi or data connections for US users. It's All About Change The social network has gone through a few changes and updates over the last year.
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Mozilla Firefox Incorporates Facebook Messenger Sidebar
Facebook has partnered with Mozilla Firefox to integrate its messenger tool directly into the web browser’s interface. In the last few months Firefox has been steadily improving its Social API and recently introduced a beta version of Facebook Messenger for Firefox. With improvements to the Social API Firefox has
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Facebook Pages Manager App Makes Community Management Easier
This morning I added the new Facebook Pages Manager app to my iPhone. While it takes up real estate beside my Facebook app and the Facebook Messenger app, it is a valuable addition.
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Skype To Go: Taking the Internet Out of VoIP
Skype's (news, site) new service helps users make calls from any phone, regardless of type, via a special phone number system. All About the Differentiation With rival services such as Viber, with its HD Voice offering, and Facebook's Messenger service springing up, Skype is having to
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