Articles
Tag: findability
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(I Can't Get No) Search Satisfaction
Nine lessons learned over a two-decade career in enterprise search, with a particular focus on achieving search satisfaction.
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Defining the Knowledge-Centric Digital Workplace
A digital workplace that strategically centers knowledge is critical to elevating an organization's learning and innovation culture.
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How Well Do You Understand Your Content Processing Pipeline?
A search index is created using a content processing pipeline, but a number of issues can appear along the way.
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Reboot Knowledge Management for the Post-Pandemic Workplace
Let’s be honest. Before COVID-19 upended everything, very few organizations were doing knowledge management well.
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Where Big Data and Knowledge Management Intersect in 2021
Five years ago I wrote about where big data and knowledge management overlap. Needless to say, a lot has changed in the intervening years.
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The Rise and Fall of Microsoft Search
No one's ever made a business case for a Microsoft app on the basis of its search. The CIO decided to implement and search came along for the ride.
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It’s 2021, Do You Know Where Your Silos Are?
When working remotely, it’s tempting to spend our time in a Slack chat with our department, but that leaves us unaware of what’s happening in other departments.
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Empowering Teams With Enterprise Search
Two common challenges of managing search applications share the same solution: focus training and evaluation at the individual team level.
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When Personalized Enterprise Search Results Are Hidden in a Black Box
AI has a place in enterprise search. But businesses need to ensure appropriate levels of performance, transparency and evaluation come along with it.
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Reading Between the Lines of Enterprise Search
Every search vendor claims to have a unique, easy to install, manage and integrate solution that delivers highly relevant results in seconds.
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Give Your Self-Service Portal a Strong Content Management Backbone
Self-service, much like collaboration and other centers of activity, depends on well-managed and accessible information.
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Scanning and Selecting Enterprise Search Results: Not as Easy as It Looks
We tend to talk very glibly about scanning a list of search results without for one moment considering what this action involves.
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SharePoint Syntex: The First Stop on the Road to Project Cortex
Project Cortex is more of a vision than a product, and SharePoint Syntex is the first service on the road to realizing that vision.
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Why Enterprise Search Should Be Like Your Favorite Restaurant
How long would a restaurant survive if it ignored customer concerns and never improved? Why should search applications be any different?
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