Articles
Tag: gerry mcgovern
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Visualizing the Digital Experience at Toyota With Simon
To get quality metrics, Toyota realized you had to focus more on outcomes, on the experience the customer is having.
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Top Tasks at Toyota, Part 2
Quality digital is more maintenance than creation. Yet digital has huge engines of creation and often nonexistent maintenance.
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Embracing Top Tasks at Toyota, Part 1
Just like a car needs to be able to accelerate and quickly reach a certain speed, so too a hallmark of a good web experience is a fast-downloading webpage.
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Social Media's Dirty Secret
On the web, you can find your perfect echo chamber and reinforce yourself into a fit of anger and indignation.
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The Dangers of Exceptionalism
Why do so many organizations in 2020 create horrible navigation?
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Website Performance Is Getting Worse
Website design is still more amateur than professional. Most websites would not pass a basic quality control test.
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Testing a COVID-19 Classification
Round 2 WHO COVID-19 Classification study is still open if you’d like to do it.
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The Big Sort: Designing a Classification for COVID-19
There are mental maps out there in humanity. We just need to discover them.
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Creating Clear Menus and Links
Year in, year out, the number one reason people fail to accomplish what they want on a website is confusing menus and links.
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Mapping the Information Genome for COVID-19
WHO have decided to do a deep analysis of what sort of information truly matters to the public and professionals when it comes to COVID-19.
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Digital Divides: It Doesn't Have To
In Taiwan, we see a light of hope shining. They have used technology to help nurture consensus, not division.
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Fighting Coronavirus With Data
Until we have a vaccine, data is our vaccine. We need the right data about who has it and who they were in touch with.
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Why Do We Copy and Paste so Much?
Copies create simplicities for the present and complexities for the future.
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The Smartphone and the Coronavirus
We are not simply living beyond our own means, we are living beyond the Earth’s means.
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