Articles
Tag: gerry mcgovern
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Customer Experience Is Stressful
If you’re going to put the customer first, you must also put those who serve the customer first.
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Customer Experience Trends for 2019
You cannot do customer experience well unless you know your customers inside out. And you won't know your customers unless you regularly interact with them.
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No, I Don't Want to Take Your Survey
If your survey talk to my needs rather than your needs, I might just respond ....
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Marketing: The Truly Original Fake News
Many marketers unfortunately believe their own hype.
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A Better Digital Experience for Irish Health
Have you ever heard of "orgitis"? It's a condition that leads orgs to believe the more websites, content or apps they publish, the more value they create.
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The Accidental Discovery of Top Tasks
Don’t let your expectations, attitudes and opinions get in the way of the evidence.
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The Reemergence of Collaborative Cultures
Substantial and profound movements towards a more collaborative, diverse world that solves problems based on collective intelligence are growing worldwide.
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Change Is Hard But Not Impossible
Without patient, dogged, optimistic determination, you will never change anything.
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Is Trust and Empathy Overrated?
Emotions like empathy and trust are ancient and hugely powerful but are they the right tools to build a sustainable future?
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Truth, Trust and the God Complex
Increasing complexity and rapid change means that nobody can possibly have all the answers.
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Branding Manipulation
People are growing immune to manipulation by brands. Old branding controlled the journey. New branding supports it.
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Trust Corrupts. Ultimate Trust Corrupts Absolutely
The best societies trust but verify.
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Complexity and Networks Favor Teams
A unified, cohesive team has a greater chance to deal with uncertainty and speed in our networked age.
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Collaborating With the Enemy
It is out at the messy edges of the web that the greatest fount of innovation and creativity lies.
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