Articles
Tag: gerry mcgovern
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Making the Customer Part of the Culture
Digital can be a window or a wall. How many windows are you creating into the world of your customers?
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Digital Contributing to Climate Crisis
Smartphones, data storage, music streaming and more are having a big impact on our environment.
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Competition Versus Collaboration
Collaboration slows us down and makes us think and test more. A sharing culture only works if the ideas are worth sharing.
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Service for Some, Slavery for Others
Thriving societies need to strike a balance between complexity and simplicity.
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Is the Internet Hollowing Out the Middle Class?
I’ve always believed the internet was a force for good. But then, it’s just another technology, and there’s nothing inherently good or bad about a technology.
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Interactions and Complexity
The web is a complex, networked environment. Those investing in complexity, while also simplifying interactions with complex systems, are reaping the rewards.
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Digital Speeds Up Evolutionary Design
To keep up and stay ahead, don’t try and invent the future or have an answer. Rather, watch, listen, learn and do.
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Digital Dehumanizes Work
Digital technology is dehumanizing work. It is removing all connections between the producer and the consumer.
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Humility in the Age of Complexity
In the messy world of uncertainty and randomness, the ability to adapt, research and interpret is a crucial skill.
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Digital Needs Physical Representation
Every day, I see digital teams accept shoddy customer experiences that would never, ever be allowed in a physical store or office.
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Interface as Luxury
What is a luxurious digital experience?
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FANG Is Coming for You
Facebook, Amazon, Netflix and Google are sucking up all the data into which they can sink their teeth.
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Traditional Communications Reflects a Feudal Mindset
We need a massive overhaul of how content is created. Content must be measured based on its use and usefulness.
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Perverse Incentives Create Perverse Behavior
When companies reward the wrong things, they divert attention from what really needs to be done.
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