Articles
Tag: incontact
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Slack Lands $250M in Funding, CXone Updates, More News
Slack has closed a $250 million Series G funding round led by Tokyo-based SoftBank Group Corp., which dipped into its $1 billion Vision Fund for the investment.
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Contact Center Shake-Up: NICE Acquires inContact for $940M
Everyone expected that a contact center application provider and a hardware provider would merge. It's just that they thought it would be the hardware provider making the deal.
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Cloud Disruption in the Call Center
The $22-billion call center market — dominated by legacy solutions from Avaya, Cisco Systems and Genesys — is ripe for disruption. Of the estimated 14.5 million call center agents worldwide, 95 percent of them still sign into on-premise offerings.
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InContact's $48 Million Buy Targets Mid-Sized Contact Centers
Data's good for customer experience. Data's bad for customer experience. This pie is sliced in many ways. This week, cloud-based contact center solutions and optimization provider inContact spent $48 million to ensure its clients have the right tools to optimize data and provide a solid customer experience.
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inContact's Newest Release for Customer Service Engagement is Personal
Customer engagement centers, contact centers, call centers. Whatever your organization calls them, there are requirements for a successful one. According to Gartner’s Magic Quadrant for customer engagement centers these include customer service and support problem management, trouble ticketing, knowledge solutions, content management, advanced desktop search, decision support based on real-time
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Demand for Tailored Customer Experiences Put Brand Loyalty at Risk
Brand loyalty is certainly an important element of your marketing strategy, but new research shows that it’s trumped by experience. inContact, a provider of cloud contact center software and contact center agent optimization tools, has released findings of a recent Harris Interactive Survey that examined the current state of customer
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inContact Updates Contact Center Platform, Gives Unified View of Customer Communications
Cloud-based contact center solutions and optimization provider inContact has released version 13.1 of its platform. The newest release offers customer service managers the chance to view customer messages in one unified stream, regardless of the channel used. Founded in 1997, inContact started as an automated call distributor, computer telephony integration
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