Articles

Tag: jeff foley

  • Create a Winning Game Plan for Digital Transformation

    Create a Winning Game Plan for Digital Transformation

    Digital transformation is about playing the long game, not the short game. The problem most companies face when starting on their digital transformation journey is that they don’t look far enough down the line when building out their strategy.

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  • Customer Service Becomes Predictive

    Customer Service Becomes Predictive

    People expect more from customer service these days.  And while customer service organizations are finally shifting away from reactionary to more proactive service, in highly competitive markets disrupted by customer-centric business models, proactive service is already just table stakes.

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