Articles
Have you ever read the biography of a champion athlete? I love reading biographies, but these are my favorite. They usually go a little like this: the future champ starts off as the underdog, but through a mix of talent, strategy, grit and determination becomes the victor.
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The Internet of Things isn't just a buzzword -- it’s a thing and it’s here to stay.
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A decade ago the phenomenon of the online social experience didn't even exist. Now it’s matured from being labeled as a fad, to being branded as a type of media, to finally becoming a relevant, useful part of the organizational enterprise.
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If we looked in our crystal ball to predict cultural trends in 2013, we’d see humans bootstrapping, staycations, crafting, couponing, growing beards and lots of bespoke and do-it-your-self-ness. These trends reflect a need for veracity in an unsettled and volatile word.
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An interesting thing happened while I was doing research for this article. I Googled “what is enterprise technology supposed to do?” and guess what I got? Short of some ads for Enterprise Rent a Car, not much. That’s right. Nothing useful. To be perfectly honest, I found it quite surprising.
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It’s been about a billion years (1994 says Wikipedia) since intranets were invented. So by now you would think that organizations would have figured out how to best leverage their information+data+processes+users using the intranet as a focal point. You would be wrong.
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In 2012, the federal government is getting into the social business game. On May 23, the White House issued a government-wide plan for providing better digital services to citizens, “Digital Government: Building a 21st Century Platform to Better Serve the American People." In an accompanying memorandum, President Obama
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As organizations around the world seek to “do more with less,” they are increasingly looking to integrate IT systems to eliminate redundancy and improve efficiency.
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In a previous article, I wrote that “the definition of enterprise has expanded beyond technology and now means ‘applications, systems and processes that are critical to the survival and growth of the organization.
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I recently had the opportunity to conduct a series of CIO roundtables to explore enterprise CMS trends that are top-of-mind for IT leaders. Here’s what I can tell you: What CIOs want for Christmas is a Chief Process Officer (CPO).
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Digital tools and social media are effective channels for delivering an integrated customer experience, but they cannot serve as the foundation of your overarching customer experience strategy. Even your products and services are not the cornerstone of the customer experience you deliver. That distinction lies with your employees.
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When it comes to enterprise compliance and records management (GRC), collaboration isn’t usually the first word that comes to mind. In fact, "collaborative records management" sounds like a compliance nightmare. This is precisely why you need a good records management foundation, before moving into social business.
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When it comes to thinking about the enterprise, the whole is greater than the sum of its parts. The Gestalt school theorists saw "objects as perceived within an environment according to all of their elements working together.
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In this economy, organizations are taking the opportunity to position or reposition their Web presence to a more customer-centric view. One approach is to envision the Web presence as an enterprise information portal. Enterprise information portals are frameworks to integrate staff, information, clients and processes across organizational boundaries.
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