Articles
Tag: knowledge management
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Front-Line Workers: The Untapped Knowledge Workers in Your Midst
Front-line workers are forcing us to rethink who our business's "knowledge workers" are through documentation of the customer experience up close.
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The Missing Link for Digital Transformation Success? People
Digital transformation plans all too often focus on technology alone. While tech plays a part, without the right people, you're initiative will go nowhere
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Shelf: The Startup Disrupting the Knowledge Management Space
Twenty years ago, an office meant more or less the same thing for everyone: Employees worked in the same building, relying on a paper filing systems to organize their past and present projects.
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Injecting a Little Reality Into the Enterprise Search Hype
The search implementation community has been trying to inject some much-needed reality into the search business to counteract the promises and pixie dust spread by analysts and vendors. The catalyst for this reality check was the release of both the Gartner Magic Quadrant and the Forrester Wave reports on enterprise
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Potayto, Potahto: We All Agree on Strategy
People get frustrated with discussions of semantics. What good does debating whether or not the term "enterprise content management" is dead or not or if information and knowledge are interchangeable terms? Labels and definitions are important.
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Clear Knowledge Management Roadblocks with This Diagnostic Tool
The knowledge management (KM) concept has been kicking around for over 20 years now, to the point where I thought we were permanently lingering in a post-hype disillusionment phase. But lately I've seen it creeping back into business cases for collaboration tools and digital workplaces.
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Giovanni Piazza of KPMG: Collaboration Fails When it Becomes an IT Play
Giovanni Piazza’s career tracks the maturation of the enterprise collaboration and knowledge management field over the past three decades. Piazza’s current job as global head of collaboration and knowledge at professional services giant KPMG can be seen as the pinnacle of a career trajectory which dates back to the late
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EY's Greg Nemeth: Think Holistically About Knowledge Management
When Greg Nemeth began working at professional services giant EY more than 18 years ago, knowledge management was very much a nascent field. “I’ve seen knowledge management go through a hype curve to maturity where it’s not just seen as a cost efficiency play,” he said.
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A Digital Workplace Tool Selection Exercise: Microsoft vs. Best of Breed
Building a digital workplace poses challenges to any business. But those in regulated industries, such as law firms, have specific needs which add an extra layer of complexity.
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Video Killed the Enterprise Productivity Star
I used to love when a substitute teacher walked into my classroom when I was in grammar school, because instead of taking notes about chlorophyll and atoms, we’d get to watch Bill Nye the Science Guy and Reading Rainbow. Students weren’t very productive on substitute teacher days.
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How Knowledge Sharing Drives Better Business and Collaboration
Knowledge management (KM) and digital asset management (DAM) initiatives have a lot in common. Both aim to manage assets that create value across the enterprise, and both aim to help individuals find and reuse these assets.
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Digital Records Are More Than the Sum of Their Parts
Increasing volumes of digital records (aka ‘big data’) have led, through information practices, to very large managed information collections where the whole may be greater than the sum of its parts. The collection is an artifact (an aggregate object) that may have the potential for emergent properties.
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Innovation: The Elephant in the Room
Chances are, innovation is a strategic objective of your organization, if not exactly spelled out in those terms. It might be an overarching statement to encourage people to work smarter, or plans for a culture change program, an idea capture exercise, or even training in skills such as design thinking.
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For an Intelligent Workplace, Think Proficiency, Not Efficiency
Essentially every business today is at some stage of digitalization, striving to increase their workforce's efficiency and productivity. However, as markets evolve, efficiency alone will not keep businesses thriving.
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