Articles
Tag: knowledge management
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How to Build a Blueprint for Your Corporate Memory
Technology gives us more options for communication and collaboration than ever before, but it comes at a cost.
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Karen Downs: Align Your Intranet to Business Outcomes and the Funding Will Follow
Karen Downs of H&R Block discusses the importance of intranet benchmarking and proving business value in our latest Digital Workplace Leader profile.
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Front-Line Workers: The Untapped Knowledge Workers in Your Midst
Front-line workers are forcing us to rethink who our business's "knowledge workers" are through documentation of the customer experience up close.
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The Missing Link for Digital Transformation Success? People
Digital transformation plans all too often focus on technology alone. While tech plays a part, without the right people, you're initiative will go nowhere
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Shelf: The Startup Disrupting the Knowledge Management Space
Twenty years ago, an office meant more or less the same thing for everyone: Employees worked in the same building, relying on a paper filing systems to organize their past and present projects. If any
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Injecting a Little Reality Into the Enterprise Search Hype
The search implementation community has been trying to inject some much-needed reality into the search business to counteract the promises and pixie dust spread by analysts and vendors. Th
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Potayto, Potahto: We All Agree on Strategy
People get frustrated with discussions of semantics. What good does debating whether or not the term "enterprise content management" is dead or not or if information and knowledge are interchangeable
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Clear Knowledge Management Roadblocks with This Diagnostic Tool
The knowledge management (KM) concept has been kicking around for over 20 years now, to the point where I thought we were permanently lingering in a post-hype disillusionment phase. But lately I
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Giovanni Piazza of KPMG: Collaboration Fails When it Becomes an IT Play
Giovanni Piazza’s career tracks the maturation of the enterprise collaboration and knowledge management field over the past three decades. Piazza’s current job as global head of collaborat
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EY's Greg Nemeth: Think Holistically About Knowledge Management
When Greg Nemeth began working at professional services giant EY more than 18 years ago, knowledge management was very much a nascent field. “I’ve seen knowledge management go through a hy
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A Digital Workplace Tool Selection Exercise: Microsoft vs. Best of Breed
Building a digital workplace poses challenges to any business. But those in regulated industries, such as law firms, have specific needs which add an extra layer of complexity. This started as a
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Video Killed the Enterprise Productivity Star
I used to love when a substitute teacher walked into my classroom when I was in grammar school, because instead of taking notes about chlorophyll and atoms, we’d get to watch Bill Nye the Scienc
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How Knowledge Sharing Drives Better Business and Collaboration
Knowledge management (KM) and digital asset management (DAM) initiatives have a lot in common. Both aim to manage assets that create value across the enterprise, and both aim to help individuals
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Digital Records Are More Than the Sum of Their Parts
Increasing volumes of digital records (aka ‘big data’) have led, through information practices, to very large managed information collections where the whole may be greater than the sum of
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