Articles
Tag: laurence hart
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Procurement Tips to Get the CMS You Deserve
Selecting the right technology is a daunting prospect. No one likes going through the procurement process, so people are understandably looking for any advice to help them make their decision. Deane Barker's book "Web Content Management " includes a chapter on acquiring a CMS.
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Why Your Best Information Governance Metric Is Value
Knowledge workers in your organization don’t want to do records management and information governance. For the most part, they just want to do their jobs without daily impediments. That's why information governance professionals must start small and demonstrate the value of their governance programs for end users.
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Governance Propels the Digital Workplace Forward
Martyn Perks recently wrote about how governance gets in the way of the digital workplace. He makes a good argument for changing the default environment, but his solution is an overcorrection. It's the equivalent of burning down the forest because a few trees fell across the road.
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You Can't Talk Future of ECM Without Cloud Content Services
Joe Shepley recently published an article about the types of enterprise content management solutions we can expect to see in the future. The article brings up many great points, but it left out a key driver for the future ecosystem: Cloud-based content services. No, this isn't an ode to Gartner.
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Web Content Management Comes of Age
This year marks the 21st birthday of Web Content Management (WCM). In the US, 21 represents the legal drinking age. Personally, I cannot believe WCM is old enough to be granted that privilege, but every adult who witnesses a birth has the same feeling about every coming-of-age.
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If Only Digital Workplaces Came With a Roadmap
Every adventure movie has a MacGuffin: that seldom explained item everyone is chasing that drives the plot forward. Often it is a mythical item that has been lost to time.
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Will AI Rescue Enterprise Search?
You can't swing a cat around a room without hitting at least two experts who expect artificial intelligence (AI) to take over almost every job people perform today.
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The CMS as You Know It Is Already Dead
Over the past year, we've witnessed a push to using headless CMSs. While the concept is far from new, the interest reflects a growing recognition that managing content for multiple channels is hard to do well while also managing those disparate channels.
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Pick Workplace Communication Tools That Make Employees' Lives Easier
New and emerging communication channels continue to jockey for digital workplace supremacy. Slack remains the current trendy choice, but Microsoft Teams is pushing into its territory. Meanwhile old, busted — yet reliable — email keeps running thanks to all of the new and improved engines in the cloud.
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Ace the RFP Process Now or Risk Repeating in a Year
"Are a few hundred requirements too many?" I almost spit up my coffee when I heard the question. My friend was starting a request for proposal (RFP) process for a new content management system, working with a draft RFP he had inherited.
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Avoiding the Siren Call of the 'Perfect' Digital Workplace
Since before the turn of the century, people have been looking for a way to make a digital workplace. From portals to collaborative platforms to Enterprise 2.0 tools, a continuous wave of tools has appeared, each seemingly searching for a problem to solve.
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How Digital Transformation Relates to Information Governance
You're probably thinking using "digital transformation" in the headline is a dirty trick to get people reading about information governance and records management. Wrong. What it is is a dirty trick to get information governance people to read about digital transformation — and how it's providing them with the chance
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3 Clear Benefits of Attending Conferences
Labor Day weekend is upon us in the US and with it, the (unofficial) end of summer. As we look to the fall, we can be sure that product announcements and conferences await us.
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A Man Walks Into an Airport Bar ... A Tale of Poor Customer Experience
Poor airport experiences are as common as typos on the internet. We've all been there. You're dragging your carry-on through the airport after a long day. With 30 minutes until your flight boards, you stop to grab something to eat.
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