Articles
Tag: laurence hart
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What Will 'Normal' Look Like in the Workplace?
Finding the right balance between the physical and virtual workplace will determine our success in the eventual new normal.
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Your Process Pain Points Are Crying Out for Digital Attention
Those digital pain points you’ve been noticing recently? They’re not happening because everyone’s working remotely, they're just more visible because of that.
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The Sudden Move to Remote Work Unearthed Years of Bad Tech Decisions
The saying, “If it ain’t broke, don’t fix it” is often used as an excuse to not update technology. But sometimes you won't know it's broken until it's too late.
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Putting Our Collaboration Tools to the Test
Now is the time to become experts in remote collaboration, so experiment. Don't rule things out. Let productivity determine the right solution, then scale.
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Guess What? User Experience Matters for Employees, Too
Stop me if this sounds familiar: a system gets upgraded to make things easier for the business at the expense of the people who use the system.
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When it Comes to Content Management, Master the Essentials First
Get the essentials right with your content management systems. From there you can build and expand. That is how you do digital.
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Don’t Blame SharePoint, Blame IT
I finally figured out what it was about SharePoint that has always bothered me: SharePoint was built by IT for IT.
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Is Low-Code Technology Right For You?
We've seen a push towards low-code solutions over the last two decades. While they can offer quick wins, low code may not always be right for your organization.
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ARMA InfoGov 2019: New Name, New Mission, Waiting on New CEO
ARMA InfoGov 2019 focused on building an engaged community that is looking to the future.
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User Experience Design Shouldn't Happen in Isolation
The difference between UX success stories and UX horror stories is pretty clear.
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When it Comes to Customer Data, Don't Be a Creep
Businesses need to make intelligent choices about how they use the customer data they collect and how long they store it.
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Change Management Is a User Experience Feature
Traditional change management will only get you so far with digital initiatives, but staying focused on two key elements will help.
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Does Your Company Really Need an Intranet?
If companies don’t invest in a team to ensure that new and useful information is available, the intranet will die a slow death.
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Grab That Metadata Now, Before it Slips Away
Not properly capturing and sharing information at the point of creation is a hard problem to fix down the line.
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