• About Us
  • Editorial Calendar
  • IMPACT Awards
  • CX Decoded Podcast
  • Press Releases
  • Product Directory
  • Advertise Here
  • Become a Contributor
Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

SPONSORED BY
ActiveCampaign Logo
News
Attendees gather in the registration area at Treasure Data’s CDP World conference, standing in line beneath a large “Registration” sign with multilingual “Welcome” banners and the colorful CDP World logo displayed on screens and the floor.
So Long, Treasure Data. Welcome, Treasure AI
Read now
Editorial
Broken red lollipop shattered into multiple pieces on a teal surface, with fragments and dust scattered around the stick, symbolizing something once whole now disrupted or damaged.
Stop Blaming AI: Why Your Customer Service Experience Feels Broken
Read now
Editorial
Worker placing a black trash bag into a green outdoor garbage bin.
10 Marketing and Corporate Buzzwords That Belong in the Trash
Read now
Professional working at a standing desk, talking on a phone while reviewing performance dashboards and analytics charts on a desktop monitor and tablet.
Why the CMO Job Is Being Rewritten in Real Time — and How to Land on the Right Side
Stacked tiles featuring the Salesforce cloud logo on a blue background, illustrating the brand’s platform ecosystem and identity.
Salesforce Agentforce Contact Center Review: Strengths, Gaps and How It Compares to Rivals
Person lying face-down on a couch in a bright living room, appearing bored or exhausted while lazily reaching toward a laptop on a small table.
Your Marketing Strategy Is Just Boring
Two vintage-style toy robots, one red and one teal, standing side by side against a plain white background, facing forward with mechanical details and antennae visible.
Marketing Org Charts Were Built for Channels. AI Just Made That Obsolete
Close-up of a hand holding a smartphone displaying the Canva AI logo with the tagline “rapid content creation,” set against a blurred background of colorful digital screens.
At Canva Create, the Company Declares Its Design-Tool Era Is Over
Colorful Mickey Mouse and Disney-themed balloons clustered together, featuring various characters and designs in a bright outdoor setting.
What Mickey Mouse and Taylor Swift Get Right About Customer Experience
Latest CoverageWebinarsResearchIMPACT AwardsCMSWire TVPodcastsEvents CalendarEditorial CalendarAdvertising

Articles Tagged "Lawsuit"

Feature
Article
Digital Marketing
How the FTC's Google Antitrust Case Will Influence Digital CX
Feature
Article
Digital Experience
In Delaware’s Kathaleen McCormick, Elon Musk Finds a Judge Who Means Business
Feature
Article
Customer Experience
10 Lessons from Hertz's $32M Web Design Lawsuit Against Accenture
Feature
Article
Information Management
NetScout Responds to Court Order, Revises Complaint Against Gartner
Feature
Article
Social Business
More Cash for Tech Workers in Silicon Valley Antitrust Lawsuit
Feature
Article
Information Management
Gartner Tries to Protect Its Magic Quadrants
Feature
Article
Information Management
NetScout's Trying to Poison the Jury, Gartner Claims
Feature
Article
Customer Experience
Apple vs. Samsung Patent Case Jury Delivers Its Verdict
Feature
Article
Mobile
Privacy Lawsuit Pending Against Social Apps
Feature
Article
Social Business
Facebook to Propose 'Opt-In' Privacy Settlement With FTC
Feature
Article
Web Experience
Lawsuit Targets Media Companies' Websites Over Online Advertising
Feature
Article
Enterprise 2.0
Social Media Minute: TwitPic Gets Video and Speaking Freely on Facebook
Feature
Article
Enterprise 2.0
Microsoft, Salesforce Settle, Further Disputes on the Way?
Feature
Article
Enterprise 2.0
Salesforce.com Sues Microsoft, Claims SharePoint Infringes on Patents
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Explore CMSWIRE
CMSWire TVCX Decoded PodcastCMSWire IMPACT AwardsCustomer Experience ResearchPurchase ReportsCMSWire Editorial CalendarState of Customer Experience ReportState of the CMO ReportBecome a CMSWire ContributorThe Wire (Press Releases)CMSWire Advertising & Sponsorship
Popular Articles
Where Agentic CX Pays Off First (And Why It’s Not Customer-Facing)HubSpot Launches AEO & Expands AI Agents in Spring 2026 SpotlightReddit's Rise in AI Citations: What Marketers Must Know About AEO Strategy15 Marketing Certifications That Can Help You Earn a Better SalaryAt Canva Create, the Company Declares Its Design-Tool Era Is OverRecord-Low Sentiment Is Rewriting the Customer Experience Playbook
Editorial Channels
AI in Customer ExperienceCustomer Data ManagementCustomer Experience PracticesContact CentersDigital Experience LeadershipDigital Experience StacksEcommerceHyper-PersonalizationMarketing AutomationVoice of the Customer
Join the Community

Not yet a CMSWire member? We serve over 5 million of the world's top customer experience practitioners. Join us today — unlock member benefits and accelerate your career, all for free.

fa-brands fa-linkedinfa-brands fa-blueskyfa-brands fa-x-twitterfa-brands fa-facebook
Published by Simpler Media Group, Inc.
Explore our Family of Brands
CMSWire Logo Square
Reworked Logo Square
VKTR Logo Square
Privacy|
Terms|
Contact|
Sitemap|
Advertising
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
fa-brands fa-linkedinfa-brands fa-blueskyfa-brands fa-x-twitterfa-brands fa-facebook
Privacy|
Terms|
Contact|
Sitemap|
Advertising