Articles
Tag: learning
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8 Examples of Artificial Intelligence (AI) in the Workplace
CSMWire's Dom Nicastro shines a light on some of the most compelling examples of how AI is improving efficiency and productivity in the digital workplace
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Conversational AI: Creating a Framework of Ethics and Trust
The use of conversational and other AI applications is on the rise across many industries. But are we baking ethics and trust into these algorithms?
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Salesforce Integrates AI Into Its Marketing Cloud Software
Salesforces' new AI-powered integration is now available for use in the company's "Marketing Cloud" software.
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Gloat Adds Career Agility & Frontline Employee Tools to Its Portfolio
Gloat's new Career Agility and frontline employee products are now available as part of the company's portfolio of employee development offerings.
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6 HR Skills & Traits to Successfully Manage Digital Transformation and Disruption
What are the skills and competencies that human resources professionals need to support digital transformation within their organizations.
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Are Conversational AI Companions the Next Big Thing?
While social or companion robots may sound like something one would only see in a science-fiction movie, conversational AI bots are becoming the norm.
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Acquia Acquires Widen, Salesforce Updates Service Cloud and More CX News
Acquia acquired Widen, a digital asset management (DAM) provider, to lead this week's customer experience and digital marketing software news.
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The Impact of Automation on Employee Experience
While many companies have automated their work processes, it could have a negative impact on employee experience. Here's how to avoid that outcome.
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Bravely, an On-Demand Coaching Platform, Secured $15M in Series A Funding
In another signal that employee experience is rising, on-demand coaching platform Bravely received $15M in Series A funding round led by Telescope Partners.
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Google Gave Us a Reprieve on Cookies. My Advice? Don't Take It
The organizations that see Google's delay as a chance to transform and ready their business for the future are going to win the next decade, pure and simple.
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Why Conversational AI Is So Much More Than a Chatbot
The history and use of conversational AI, and the ways conversational AI is being used outside of typical chatbots.
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4 Ways Conversational AI Is Improving the Customer Experience
Conversational AI is changing the way people relate with machines, enabling humans to have conversations with machines.
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How Conversational AI Works and What It Does
Today’s AI-based chatbots are able to have full-blown conversations that leave people feeling like they just finished a conversation with a living person.
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Study Guide: Google Analytics Individual Qualification Certification
Adding a certification can enrich your knowledge and boost career potential. What you need to know to pass the Google Analytics IQ certification.
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