Articles
Tag: machine learning
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How Close Are IBM's Quantum Computing Predictions to Reality?
IBM believes quantum computing will become a key feature in some enterprises by next year. Not everyone is convinced. Here's why.
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What Is Predictive Analytics and How Does it Impact Customer Experience?
Predictive analytics can detect and quantify emotional reactions in the human voice which can be used to predict customer churn, forecast sales and more.
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Did 2021 Marketing Technology Predictions Come True?
Bravo to anyone brave enough to make marketing predictions during the unpredictable days and months of the last few years. Let's see how they did.
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CMSWire's Top 10 AI in CX Articles of 2021
AI has been a hot topic over the last year, and has continued to evolve into a technology that is changing the landscape for businesses around the world.
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CMSWire's Top 10 Information Management Articles of 2021
A look at CMSWire's top 10 information management posts of 2021.
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4 Tips for Taming the Bias in Artificial Intelligence
Technology and marketing experts recommend the following four ways to eliminate or at least minimize bias in AI.
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Machine Learning Trends for Marketers to Watch in 2022
Machine learning research is progressing at a startling pace, with downstream implications for marketers and businesses alike.
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How AI-Based Marketing Can Improve Customer Retention
This article will look at the ways that AI-based marketing can improve the customer experience while increasing customer retention.
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When Hyper-Personalization Becomes Hyper-Creepy
Everyone is touting hyper-personalization as something that consumers expect from the brands they interact with, but it has to be done right.
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Understanding Rules- vs. Intent-Based Marketing Personalization
Marketers seeking personalization strategies should understand two concepts as it relates to personalization — intent vs. rules.
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Zoom Paying Back Users, Microsoft Releases Standalone Teams & More News
Zoom is paying back users for privacy breaches, Microsoft released a standalone Teams, AWS and SnapLogic dig deeper into automation and robotics & more.
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Why the Adoption Rate for Explainable AI in Financial Services Is Expected to Grow
Moving to “explainable AI” will remove much of the mystery around AI, and, as a result will drive adoption of more AI-driven services.
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Artificial Intelligence Is About Collaboration, Not Job Elimination
Workers should stop looking at AI as a threat to employment, and look at it as a way of helping them achieve goals. Here's why.
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Getting Smart Answers With Intelligent Search
Getting enterprise search right is hard, but it's starting to reap the benefits from advances in machine learning and AI.
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