Articles
Tag: machine learning
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8 Examples of Artificial Intelligence in the Workplace
Here are some of the most compelling examples of how AI is improving efficiency and productivity in the digital workplace.
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Conversational AI: Creating a Framework of Ethics and Trust
The use of conversational and other AI applications is on the rise across many industries. But are we baking ethics and trust into these algorithms?
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Salesforce Integrates AI Into Its Marketing Cloud Software
Salesforces' new AI-powered integration is now available for use in the company's "Marketing Cloud" software.
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Are Conversational AI Companions the Next Big Thing?
While social or companion robots may sound like something one would only see in a science-fiction movie, conversational AI bots are becoming the norm.
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Acquia Acquires Widen, Salesforce Updates Service Cloud and More CX News
Acquia acquired Widen, a digital asset management (DAM) provider, to lead this week's customer experience and digital marketing software news.
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Google Gave Us a Reprieve on Cookies. My Advice? Don't Take It
The organizations that see Google's delay as a chance to transform and ready their business for the future are going to win the next decade, pure and simple.
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Why Conversational AI Is So Much More Than a Chatbot
The history and use of conversational AI, and the ways conversational AI is being used outside of typical chatbots.
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4 Ways Conversational AI Is Improving the Customer Experience
Conversational AI is changing the way people relate with machines, enabling humans to have conversations with machines.
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How Conversational AI Works and What It Does
Today’s AI-based chatbots are able to have full-blown conversations that leave people feeling like they just finished a conversation with a living person.
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How the Industrial IoT Is Making the Workplace More Productive
The IIoT is becoming a key part of the digital workplace and many vectors are turning to it to make workers more productive. Here's how.
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Customer Experience M&A Activity Zeroes in on AI
Consolidation is continuing in the CX industry, with acquisitions focusing in one area particularly: AI and machine learning.
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Where Is the ROI in Artificial Intelligence Deployments?
Businesses are turning to AI for a competitive edge. However, AI is expensive, requires considerable investment and ROI is not guaranteed.
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Why AutoML Is Emerging as a Key Digital Workplace Technology
As AI is gaining traction in the enterprise so too is AutoML, or automated machine learning. Here's is how it's adding value to the process.
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Using AI to Build More Personal Customer Connections
AI and machine learning are critical to get the most of your customer data and create personalized experiences that demonstrate empathy and authenticity.
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